If its a delegates problem it's usually worth looking at the user giving the access as 
well as the user receiving the access.  Try looking under Tools - Options - Delegates 
and check to see if the donor has the correct information in there. Also, try checking 
the top-level permissions (ie Mailbox - <whoever>) for the donor and, if necessary, 
add Folder Visible for the recipient user.

> User Group
> 
> Can any one help please we are getting the error above when a 
> user tries to open another users mailbox that they have been 
> previously been able to open. We have seen a lot of instances 
> of this happening. The only thing that we know that has 
> changed is that we de-commissioned some old Exchange servers 
> including the first Exchange server in the domain. The users 
> have been moved for some time. We have followed all the 
> instructions for removing the first Exchange server. We know 
> if we delete the users Outlook profile and then try and open 
> the delegate mailbox, this will work. We are trying to find 
> what has caused this problem and is anyone aware of this problem.
> 
> Exchange 2000 SP2
> Windows 2000 SP2 

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