Diagnosing the cause of the server lockups should be done using perfmon
looking at things like CPU utilization, RPC requests and disk I/O as a first
line of troubleshooting.

On 4/3/03 7:34, "Hooks, Tim" <[EMAIL PROTECTED]> wrote:

> Why? How does that solve the problem I have today? I only have 150 users and
> do not anticipate the store will grow over 16 gigs again.
> 
> 
> 
> -----Original Message-----
> From: Ed Crowley [mailto:[EMAIL PROTECTED]
> Sent: Thursday, April 03, 2003 12:38 AM
> To: Exchange Discussions
> Subject: RE: Exchange locks up
> 
> 
> Buy Enterprise Edition.
> 
> Ed Crowley MCSE+Internet MVP
> Freelance E-Mail Philosopher
> Protecting the world from PSTs and Bricked Backups!T
> 
> 
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Hooks, Tim
> Sent: Wednesday, April 02, 2003 1:28 PM
> To: Exchange Discussions
> Subject: Exchange locks up
> 
> 
> Hello All,
> 
> Last Wednesday, one week ago, without any warning our information store
> stopped - reached the 16 gig limit. What I did not know was that the 16
> gigs is a total of both the .stm file and the .edb file. I do not know
> if the public folders contributed to the 16 gigs or not as ours only
> account for 100 MB.
> 
> My first gripe - you would think there might be a warning message or two
> in the event log before it shuts down....!?
> 
> Anyways I knew we were getting closer to the limit and I helped some
> people get their mailboxes cleaned out in the 2 weeks previous. Here are
> the steps we followed. Rebooted. IS still would not load. Ran eseutil
> Brought it online - deleted the deleted items manually and changed the
> deleted item retention time from 30 days to 6 days. Ran eseutil again -
> recaptured 5 gigs.
> 
> Since that day I have the server freeze up several times a day - anyone
> in Outlook notices - wait a few minutes and everything comes back. If I
> am at the server I can't even get logged in until it frees up. I have
> rebooted the server a couple times - no use. The event log reports very,
> very little. I get a 2078 information error about dsaccess stopping,
> however this message comes after the slowdown and things are working
> again - more like a symptom of an underlying problem. I turned up
> dsaccess logging - no useful info there.
> 
> Here is the setup:
> Exchange 2000, sp3
> Windows 2000, sp3
> dual 1.6  processors
> 1.5 gigs RAM
> Compaq proliant, Hardware raid 5 and raid 1 for logs
> single domain, single site, one exchange server, 150 users running Trend
> scanmail for exchange Installed Trend Interscan Messaging suite to block
> spam about 2 weeks ago - however, everything was just fine until the IS
> reached its limit.
> 
> Any comments, suggestions or ideas on how to solve this one are
> appreciated.
> 
> Thanks.
> 
> Tim Hooks
> Columbus, Ohio
> 
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