Force a password change on all of them. If something is POPing it, that will
stop it. 

-----Original Message-----
From: Jason Clishe [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, October 22, 2003 5:24 PM
To: Exchange Discussions
Subject: RE: Disappearing email

I agree with what you're saying, which is why I didn't spend too much time
worrying about it at first. But considering that 4 or 5 other people started
having the same problem, all within a few days of each other, it raises
suspicions that maybe it isn't something with the client.

JC 

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Ed Crowley [MVP]
Sent: Wednesday, October 22, 2003 5:10 PM
To: Exchange Discussions
Subject: RE: Disappearing email

Could be (1) another machine logged in to the account with delivery set to a
PST, (2) a rule that moves the mail somewhere else or deletes it,
(3) a view or a filter that somehow hides the message, such as one that
shows only unread messages, so when she clicks on it it disappears from
view.

Ed Crowley MCSE+Internet MVP
Freelance E-Mail Philosopher
Protecting the world from PSTs and Bricked Backups!T

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Clishe
Sent: Wednesday, October 22, 2003 1:58 PM
To: Exchange Discussions
Subject: Disappearing email

Exchange 2000 SP4

I've got a user (Outlook 2000) that, beginning last week, claims to have had
some email disappear on her. In one instance, she said she saw an email come
into her Inbox, then saw it disappear within a second, before she had a
chance to open it.

I didn't really spend anytime looking at it; I was busy and told her that
she must have a rule or a filter gone wacky on her. But now I'm starting to
receive similar reports from other users. In fact, one of the users just
came on board with us this week, got a brand new machine with Outlook 2003,
and is on a different server from the other users having this issue
(Exchange 2003). He swears he hasn't created any rules or filters in Outlook
(he's only been here 2 days, so he hasn't had much time), and since his PC
is brand new, I know there's nothing leftover on it from previous users.
And, considering he's on our Exchange 2003 server, I can't even tie the
disappearing emails to a single server.

Any ideas?

Jason

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