Not sure what the problem is here....
Two users, A and B, have left the company and their manager (C) is to have
access to their mailboxes. No problem, right? EMC, find the account, rclick,
manage Full Access Permission, add C and we're done, right?
Not working. User C's Outlook never shows A or B in the mailbox list. When
adding manually get "The name cannot be resolved. The name cannot be matched to
a name in the address list." Neither A nor B are hidden from the GAL and I've
added myself to those two accounts without issue. Anyone can send mail to them
so this is confusing.