I don't know yet how this person is being trained, nor have I had time to walk through any of this with them. Time zone differences are getting in the way, but I may have to come in early and work this out.
Kurt On Thu, Oct 22, 2015 at 11:29 AM, Maglinger, Paul <[email protected]> wrote: > Just curious - is the new person being trained by the "incompetent" ones? > Has anyone gone over what they are doing step by step to duplicate the issue? > > -----Original Message----- > From: [email protected] [mailto:[email protected]] > On Behalf Of Michael B. Smith > Sent: Thursday, October 22, 2015 1:12 PM > To: [email protected] > Subject: RE: [Exchange] Problem with attachments > > All I can tell you is that I've never heard of this - and it would be a huge > deal. > > As Micheal writes, I would have to guess some third party becoming involved, > most likely AV. > > In the blank email, are there message headers? > > Is there some AV configuration difference between en-us and en-gb? > > -----Original Message----- > From: [email protected] [mailto:[email protected]] > On Behalf Of Kurt Buff > Sent: Thursday, October 22, 2015 2:02 PM > To: [email protected] > Subject: Re: [Exchange] Problem with attachments > > No, but it is installed on the clients - and they use the US AV server, too. > > Kurt > > On Thu, Oct 22, 2015 at 10:06 AM, Micheal Espinola Jr > <[email protected]> wrote: >> AV installed on the server? >> >> -- >> Espi >> >> >> On Thu, Oct 22, 2015 at 8:54 AM, Kurt Buff <[email protected]> wrote: >>> >>> Exchange 2010, fully patched, and a mix of 2010 and 2013 clients. >>> >>> I've had 4 people from our UK office complain that sometimes when >>> sending email with attachments, the recipient (internal or external) >>> either gets the wrong file, or if the email contains more than one >>> file, some or all of them will have the names switched with the other >>> attachments. >>> >>> I put it down to incompetence for a couple of them (based on past >>> episodes), but the latest person to complain is new, and it's now >>> gotten to the point that I can't ignore it any more. >>> >>> Has anyone heard of such a thing? Any ideas on what might be happening? >>> >>> In this latest complaint, I've also received a screen shot of a blank >>> email. By blank I mean that all I see is the ribbon across the top, >>> the Send button, the To button and the name of the recipient. No >>> subject line, no message, though at the bottom there is notation of >>> an attachment. >>> >>> This is one of the oddest things I've ever run across. I'm not >>> finding anything after some SFTW, either. >>> >>> Help anyone? >>> >>> Kurt >>> >>> >> > >
