Sounds to me like this is a server generated email and the application is not building the message correctly.
What if you forward that same email to a web mail client like gmail? On Tue, Oct 20, 2009 at 4:30 PM, Steve Hart <[email protected]> wrote: > Hmmm, good questions!! > > > When I save as a .msg, there's no attachment visible. > > > When I save as html, the attachment is mentioned > "*Attachments:*PurchaseOrderForm_Nov2009.pdf" > > There's no link to open it, but there isn't one with a normal attachment > either. > > > Steve > > > > ------------------------------ > *From:* Eric Woodford [mailto:[email protected]] > *Sent:* Tuesday, October 20, 2009 3:31 PM > *To:* MS-Exchange Admin Issues > *Subject:* Re: Attachments not showing up in Outlook > > :) > > Hmm, what if you save the message to your hard drive from Outlook? Is the > attachment there? and say not a small (text only) message? > > Can you view source of the message body (assuming it's HTML)? If the > attachment landed outside the body tags <body> foo </body> it may not be > visible to the recipient. Had issues with a script placing disclaimers in > E2003 that failed to read body tags correctly. > > > > On Tue, Oct 20, 2009 at 3:16 PM, Steve Hart <[email protected]> wrote: > >> Thanks for everyone's responses. >> >> We're not getting the "outlook is blocking access" messages, so I don't >> think that's the problem. The latest attachments were .pdfs and I haven't >> seen Outlook block them. >> >> We're not seeing the "cannot open" messages that usually come with a >> securetemp folder problem. Clearing that folder hasn't helped. >> >> My best guess so far (and it's a pretty big guess) is that the attachments >> are somehow being attached in a way that Outlook can't handle. >> >> Further testing has proved that the attachments show up in OL 2007, as >> well as OWA. They're invisible in OL 2002 and OL 2003. >> >> Steve >> >> >> >> ------------------------------ >> *From:* Eric Woodford [mailto:[email protected]] >> *Sent:* Tuesday, October 20, 2009 2:44 PM >> *To:* MS-Exchange Admin Issues >> *Subject:* Re: Attachments not showing up in Outlook >> >> I've seen Excel documents posted into email created with Word as the >> email editor, cause the excel object only show up when using Word as the >> Editor to read also. >> >> Outlook blocking the attachment? You can define level1/level2 attachments >> so they are not accessible or not visible to the recipient. You may see an >> alert on the top of the message "attachments have been removed.." when >> trying to access these attachments. >> >> Finally, AV scanner? >> >> On Mon, Oct 19, 2009 at 3:44 PM, Steve Hart <[email protected]> wrote: >> >>> This one has me stumped. We're an Exchange 2007 shop with Outlook >>> clients on every version known to man. >>> >>> We've recently received several emails from a customer using AOL. They've >>> attached small (~15K) pdfs to the emails. The attachments are properly >>> received by the Exchange server and they show up and open just fine in OWA. >>> >>> They DON'T appear in either Outlook 2002 or Outlook 2003. No icon in the >>> folder view, no attachment when they open the email. The email itself opens >>> fine, it just looks like the sender forgot the attachment. >>> >>> Ideas? >>> >>> Steve >>> >>> >>> >> >> >
