> I must say that this list (and most open source "support" mail lists > or forums) are *much* more helpful at me getting my work done than > any support I pay for. There I get some drone at a level 1 support > who reads a canned answer from his list and often I know more about > the product than the support guy who is trying to help me. > Trying to > get past these guys is impossible. And when they acknowledge a bug > or flaw in their SW, I have to wait for the next release, often > months away, to see if it got fixed. Anyone who tries and makes the > claim that Open Source community and support is less useful and more > "crap" than the commercial SW vendors are probably trying to > sell you > M$ and want your money. > > Chad
Chad, I agree with you right up to that last comment since the Microsoft Newsgroups -- run by Microsoft -- are probably the best support generally available for Microsoft products. Like this list and many others, these newsgroups run by Microsoft provide what I generally consider my best chance of getting quick and accurate help on practically any subject related to Microsoft products. This is one of the best kept open secrets about Microsoft products and free support. Not only do you get some Microsoft people who (are basically those level-1 folks) try to keep the lists pruned of trash and make sure every legitimate message gets SOME answer, you get the Microsoft designated "MVP"s who are experts (in selected subjects) who help others for free. Full disclosure: I am one of those MVPs, but the way you get that designation is by FIRST helping for a good while and then being asked to participate officially. news://msnews.microsoft.com nntp://msnews.microsoft.com You will also find that the people and their answers are seldom "Microsoft bigoted" either -- of if they are, some other expert will offer a fair and balanced opinion. -- Herb Martin > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Chad Leigh > -- Shire.Net LLC > Sent: Sunday, April 23, 2006 3:25 PM > To: exim users > Subject: Re: [exim] Why is this list so abusive? > > > On Apr 22, 2006, at 11:39 AM, Jason Meers wrote: > > > Your right, it was the Marc Perkel posting that prompted me to post > > however if you look back over the last 4 years, 232 threads > contained > > the phrase RTFM, the number of individual posts within these 232 > > threads > > will put the RTFM figure much higher. > > Another perspective: That is approximately 5 threads a month( 232 / > 4 / 12 is slightly less than 5), out of how many threads get started > here each month? > > > --- > Chad Leigh -- Shire.Net LLC > Your Web App and Email hosting provider > chad at shire.net > > > > > -- > ## List details at http://www.exim.org/mailman/listinfo/exim-users > ## Exim details at http://www.exim.org/ > ## Please use the Wiki with this list - http://www.exim.org/eximwiki/ > -- ## List details at http://www.exim.org/mailman/listinfo/exim-users ## Exim details at http://www.exim.org/ ## Please use the Wiki with this list - http://www.exim.org/eximwiki/
