On Apr 23, 2006, at 2:57 PM, Herb Martin wrote: >> I must say that this list (and most open source "support" mail lists >> or forums) are *much* more helpful at me getting my work done than >> any support I pay for. There I get some drone at a level 1 support >> who reads a canned answer from his list and often I know more about >> the product than the support guy who is trying to help me. >> Trying to >> get past these guys is impossible. And when they acknowledge a bug >> or flaw in their SW, I have to wait for the next release, often >> months away, to see if it got fixed. Anyone who tries and makes the >> claim that Open Source community and support is less useful and more >> "crap" than the commercial SW vendors are probably trying to >> sell you >> M$ and want your money. >> >> Chad > > Chad, I agree with you right up to that last > comment since the Microsoft Newsgroups -- run > by Microsoft -- are probably the best support > generally available for Microsoft products.
Well, my comments were to the paid support contracts. MS newsgroups are a form of open community and were not my target :-) And the M$ comment was specifically about these "industry" consultants putting down Open Source -- these are the people trying to sell you M$ and that is the only thing they know about. WRT -- RTFM. I am not usually offended if told that unless the person is being a jerk on purpose. In other words, I expect I should do my part in the FM and/or Google to try and narrow my issue down before I go and ask for help. RTFM can be insulting, but is usually not, and here in the exim lists I have never felt abused. best Chad --- Chad Leigh -- Shire.Net LLC Your Web App and Email hosting provider chad at shire.net -- ## List details at http://www.exim.org/mailman/listinfo/exim-users ## Exim details at http://www.exim.org/ ## Please use the Wiki with this list - http://www.exim.org/eximwiki/
