Mark,

 

Thanks for the plug and recommendation.

Typically and often we hear the opposite, so it is refreshing to hear of an
org. that goes out of its way to serve the client.

 

When travel dictates Ukraine, I will look them up.

 

 

 

  _____  

From: [email protected]
[mailto:[email protected]] On Behalf Of Mark
Sandell
Sent: Wednesday, May 05, 2010 2:09 AM
To: [email protected]
Subject: Expat List Shameless Plug (as we would call it in Australia)

 

Excuse my spam/promotion, but when you read the story below I hope you will
agree that the service I received is worth a mention...
 
Thanks to the Icelandic Volcano incident my two week holiday travelling
across parts of Western Europe and attending ANZAC day in France (an
important day of remembrance for us Aussies) was looking all but ruined if
it was not for the services of a Ukrainian travel agency called Arktur
(www.arktur.ua <http://www.arktur.ua/> ). 
 
I could not get any train tickets out from Moscow to Europe, they were all
booked, so I thought I would try from Kiev. Unfortunately it is very hard to
book tickets out of Kiev by train unless you are physically there. Natalia
Soboleva, GM of Arktur sent someone down to the station to try to purchase
some for me but was unsuccessful. She was of the opinion though that there
was a good chance we could still get tickets if we were actually there
ourselves. 
 
My problem with that is my total lack of language skills would make that
very difficult indeed!
 
Natalia very kindly offered to meet us at the station when our overnight
train from Moscow arrived, take us to the ticket booth and help us purchase
the tickets from Kiev to Berlin, and that is exactly what she did! 
 
And how much did all this cost me? All the questions about how to book a
ticket, sending someone to the station to try to get some, and finally
actually meeting us at the station and purchasing the tickets with us? 
 
Didn't cost me a thing.
 
Needless to say I will be using Arktur for my next trip to Ukraine. Check
them out. 
 
www.arktur.ua 

  _____  

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