On Dec 27, 2008, at 10:51 PM, Peter wrote:
I'm trying to download itunes on my computer for the iphone I got
from Santa. The installation is almost complete when this window
pops-up:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
\Uninstall\Quicktime
It says that it could not open this key. What to do? Thanks.
I take it you're installing it on a Windows machine? Unfortunately I
can't help much there. I was uninstall QT, reboot and then attempt a
reinstall.
Apple's Windows support site comes up with the following:
http://support.apple.com/kb/HT1926
Summary
If you are having trouble installing iTunes or QuickTime for Windows,
follow the troubleshooting suggestions described in this article.
Products Affected
QuickTime for Windows, iTunes 7 for Windows, Microsoft Windows 2000,
XP, and Vista
Make sure you have admin access
To install iTunes or QuickTime software, you need to be logged in as
an administrator on the computer. If you're not sure if you have
administrator access, contact the owner of the computer or your system
administrator.
Get the latest Windows updates
The first thing to do when troubleshooting an installation issue on a
Windows computer is make sure you have the latest Microsoft Windows
updates installed—to get the latest updates, go to the Microsoft
Windows Update page.
iTunes and QuickTime software for Windows require Microsoft Windows XP
or Microsoft Windows Vista with latest Service Pack installed.
Solutions to common installation errors
Here are some common symptoms you may see when installing iTunes and
QuickTime for Microsoft Windows. If you are experiencing one of these
symptoms, try the suggested troubleshooting steps:
iTunes and QuickTime for Windows XP cannot be installed without Visual
Basic Script (VBScript)
iTunes for Windows: "Disk is locked" or "iTunes folder cannot be
found" when installing or opening iTunes
iTunes 7 or later for Windows Installation stops responding while
"registering modules"
QuickTime or iTunes Installer "Could not open key" alert stops install
on Windows
iTunes: Windows reports that iTunesSetup.exe is not a "valid Win32
application"
"Bonjour service failed to start, verify you have sufficient
privileges" error message when installing
If you are not seeing one of these specific symptoms, or if the
suggested steps do not help, proceed to the General Installation
Troubleshooting section below.
General installation troubleshooting
Important: A majority of customers experience successful iTunes
installation after completing these troubleshooting procedures. If one
does not help, proceed to the next.
Completely remove iTunes and QuickTime
Empty your Temp directory and restart
Clean up iTunes installer files on the computer
Download QuickTime Standalone Installer
Disable other conflicting software
Make sure your folder names don't contain strange characters
