RE: Jely Roll

[MacKenzie, Kerry N.]

Title: Message

Barbara, I'm so sorry you had to deal with this. That's awful. So unnecessary. I'm constantly amazed by the lack of empathy--almost callousness--shown by people you would expect to know better. I'm glad the specialist's receptionist was a caring person. Glad too that you're leaving the vet clinic---if nothing else, the dollar impact may improve their set-up for future clients. Hugs from Kerry.     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Lowe Sent: Wednesday, November 17, 2004 8:00 AM To: [EMAIL PROTECTED] Subject: Jely Roll I'm so sorry. I just need someone to talk to since my husband is out of town. I've been waiting for Jelly's ashes to come back-to get a call from the vet that they had his ashes back--adn I really thought I was handling his passing well--giving lots of attention to the other animals here but last night I looked aat the calendar and ralized, what th eheck where is he already?  I called the crematory this morning and they said he went to the specialists vet--called there--no cat. then thought let me try my regular vet jsut in case. well after searching yes they did have him since nov. 13th. no one called, the woman I just spoke to didn't even say "im sorry. I called the crematory to get whose signature is on the receiving form and will have to have a very painful discussion with the vets at my regular vet's office concerning this so no one else has to go thru this anguish. I will also be informing them (the office that has the records of my 8 pets)since my original vet had left their practice to open his own a fewmonths ago before this all happened (but I had stayed at first office because there is another good vet there)that I will be changing vets. thank god for the specialists' reception who just talked to me for 10 minutes and listened to me cry and comforted me. I know jelly's really playing in fields chasing his big sister and Lenny his adopted sister at the bridge but I still needed to have him back. sorry for typos and whatever i'm typing this without my contacs in. thanks for listening and being there. barbara and angel Jelly Roll This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail.