RE: Jelly Roll --

[MacKenzie, Kerry N.]

Title: Message

How dare that arrogant man say you are overreacting? And he's supposed to be in the pet business? Sounds to me like he should get right out of it. Tho it also sounds like the decision may be made for him. No wonder he's lost business, and good vets. He's a very wrong-headed, stubborn individual who sounds like he's lost it, period. (And, remains in the back room over the years? Doesn't he ever think maybe HE should contact the clients?) No, rest assured you are definitely not overreacting, Barbara. You loved Jelly Roll, and you are continuing to do right by him. (I am sure) all of us of this list would do exactly the same thing. Shame on that vet, and big hugs to you, Barbara~~~Kerry   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barbara Lowe Sent: Wednesday, November 17, 2004 9:06 PM To: [EMAIL PROTECTED] Subject: Jelly Roll -- i just now got the call back from the head of the vet's office that screwed up this morning. I am so mad. I cannot believe how I was talked to by this man. He was never my vet--I used a different dr. at the practice who unfortunately is away on vacation til first week in Dec and was on vacation when Jelly's ashes were returned. Get this?  I'm overreacting according to Dr. Travis head partner of Ft Hill Animal Hospital in Huntington NY. Because I wasn't in their loose leaf notebook of private cremations, I was not notified. They claim they had no idea who Jelly Roll belonged to. (yeah that's a common name like Rover, right?) They claim the last name looked like Rowe not Lowe(my name). Their excuse is they had no idea why this crematory was delivering the remains to them because it was not their regular crematory. (so why accept them then????) Now when Jelly had to be put to sleep I had to call the specialists' crematory agency who said they would as a favor to me if IF IF my regular vet said it was okay, they would deliver Jelly's remains to the Huntington vet because that one was only 10 mins from my house rather than the hour I would have had to drive to the specialists' office. The crematory said they would call my Huntington vet for me. the huntington vet signed for the remains which means they accepted responsiblity for Jelly. They just stuck him in the back room where dr. travis claims are so many other remains that people haven't picked up over the years and would have done nothing to contact me. I've been their client for double digit years--with over let's see, 5 dogs, numerous foster kittens from an animal shelter, presently 7 cats and at least 5 angel cats. the vet I use there jokes they should name a wing after me for what I have paid over the years. I really did start the conversation tonight with Dr. T rather rationally-calmly. I was trying to explain to him I just wanted to be sure this experience did not happen to anyone else and that I really wanted someone at their office to say, "ya know what? yeah, we screwed up-we're sorry. we know you loved your cat." Nada. nothing. his attitude continued to be that I was overreacting. When I asked why no one bothered to do a computer search of the name Jelly Roll, he couldn't answer that except to say that wasn't the procedure-for cremation, they go to the loose leaf notebook of names. (and the 3rd vet at the office also knows Jelly Roll because he- Dr. W had to do the 2nd weekly shot of chemo for me for two weeks in a row at 35$ a shot). I''m just floored. I am so amazed at the callousness of this vet who should realize his practice is suffering a loss of clientele since my original vet there left earlier this year to open his own practice.Ft Hill always used to be busy. When I was there recently on a Friday for Jelly's 2nd chemo shot of the week, Dr. W. commented on how quiet the office was.  I drive by there and there are no cars in the parking lot-which is very unusual. I only stayed at Ft Hill because  Jelly roll's "crash" occurred before my original vet's new clinic building was complete and then I took Jelly to the specialists at another clinic. I ended my phone call with Dr. T tonight that there are other vets and the office in the morning will be getting a phone call request from me to transfer my 8 pets' records. The techs and front desk people who used to work at Ft. Hill who are very caring all went to the new clinic and now so am I. I will just have to explain to the vacationing dr. what happened and why I cannot return to Ft Hill. thank you for listening. It is too late for me to call anyone locally. And thank you all who have cried with me and comforted me during Jelly's illness and then this fiasco this morning. Thank you for all the emails. I told Jelly's sister all about them. oh god i am just so floored.   hope everyone's kitties are doing okay. (and doggies too---poor Frasier here can't get any respect from the cats--they all treat him as a rubbing post and Jelly's sister insists on sleeping against his back or against his head) thank god for animals. thank god for all of you. gnite barbara   This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail.