Re: Jelly Roll --

[EastGSD]

In a message dated 11/17/2004 10:04:38 PM Eastern Standard Time, [EMAIL PROTECTED] writes: i just now got the call back from the head of the vet's office that screwed up this morning. I am so mad. I cannot believe how I was talked to by this man. He was never my vet--I used a different dr. at the practice who unfortunately is away on vacation til first week in Dec and was on vacation when Jelly's ashes were returned. Get this?  I'm overreacting according to Dr. Travis head partner of Ft Hill Animal Hospital in Huntington NY. Because I wasn't in their loose leaf notebook of private cremations, I was not notified. Barbara sometimes many vets just cannot admit wrong doing, they act as if it means forever or its like the ultimately bad thing in their profession.  When the incident I had with my dog happened the vet receptionists were crass for the most part and of course insisting it wasnt their fault, they almost try and make it your fault even though you had no control over the situation.  What made it better for me was the fact that I stood in my vets reception area in front of the whole staff and in front of a waiting room full of people and began to cry, I told them how hard it was on my family to lose this dog, how hard it was to know he was in their freezer for a whole year with no call to either my friend or I, how hard it was to know I had signed the proper paper work and paid for a service that was not performed and then above all to go through the truma of losing Harry yet again when he was sent out without them talking to me again so that we could get his ashes back.  The two vets there at the time came out of their patient rooms to see what was going on because it had gotten quiet and they heard me crying......all of them stood there and stared at me with very huge frowns of sadness...Dr Wolfe looked so forelorn and simply said "Cherri I am so very sorry, this shouldnt have happened and I hope I can make it up to you."  Then the receptionists said they were sorry and they were, I made sure I went in there so they could see my face and my daughters face and the sorrow and heart ache they had caused because they had failed to see Harry as a beloved pet at that point and saw him as just some forzen dead dog in their freezer that they were cleaning out.  Barb, maybe you need to go in and speak to the vet in person, it will be much harder for him to act like a prick when he is staring your grief in the face, he needs some humanity as he and his staff need to realize and remember they treat hearts full of pain and grief more than anything......     Cherri