> 2)  My ISP was recently bought out by EarthLink and they want me to
> install all of their branded software on my system.

You have my deepest condolences. After Earthlink bought my ISP they claimed
for months that they did not even provide DSL in my area even though my DSL
still worked (sporadically) and they were billing me for it. Tech support
would deny that my line existed and customer service (apparently located in
a Far Eastern country) was clueless. The departments are completely isolated
from each other and cannot communicate. I spent perhaps 20 hours on hold
over several months before switching to a local provider (Willamette Valley
Internet). Tech support answers on the first ring and customer service and
tech support can talk face-to-face any time.

Richard Yates


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