Richard Yates wrote:
I experienced the same from Daniel Spreadbury when I was trying out the
Sibelius demo. What was most impressive, in addition to the time he spent,
was his acknowledgment that Finale's adjustable and programmed placement of
articulations was superior to Sibelius'.
This is all fine and well, and it sounds like Sibelius have a real gem of a
guy working for them, who really likes his job - which is great. But all
this praise of Sibelius tech support has in fact been of Daniel Spreadbury
as far as I can see, and not necessarily in praise of Sibelius' technical
support approach directly, and thus about individuals rather than companies.
It sounds like Daniel Spreadbury (who's Google rating must be rocketing by
now!) is someone who seems to go above and beyond his normal job description
to help out users of the program, which is great for Sibelius, and great for
users. Obviously it's entirely feasible that the whole Sibelius technical
support team is like that, and if so, I would be the first to take my hat
off to them, but is it not also possible that this is just one really nice
guy? Would the kind of unofficial involvements in forums and private emails
continue were DS to decide to move on? Would someone take his place as "the
support voice of Sibelius"? Does anyone have similar stories about other
members of the Sib support team?
C.
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