Hey, guys, wait at least a week or two before you scare him off!
RBH
Randolph Peters wrote:
Oh boy. I hope this won't get ugly, because we all need a lot of good will
between Finale users and MakeMusic.
Justin, you might not realize it, but you just pored gas over a burning fire.
If any group has reported the bugs, lobbied for specific improvements,
meticulously examined the demos, used the web forms, and emailed their contacts
at MakeMusic, more than people on this list, I would be very surprised.
Too often, our expert opinions have been denied, not taken seriously, or deemed
too specialized for the wider customer base. You would be surprised at how
often our bug reports have been met with the response that no one else has
reported the problem and that they can't duplicate the issue. When we report
the same thing here (on the list), then we see how many others are going
through the same thing and sometimes we find workarounds. We report those
workarounds back to MakeMusic and they still remain a secret. And they mostly
don't fixed in the next version.
Have you seen those recent Domino Pizza commercials? "Yes, we know our crust tastes
like cardboard and the sauce like ketchup. So now we are doing something about it."
Well, apart from the fact that it took Domino 30 years to figure that out, you do have to
commend their honesty. The problem? It still tastes like crap.
We've been here before, Justin. The problem is bigger than you think and it
might be outside your power to do anything about it.
But we do wish you luck and will try to help you whenever possible!
-Randolph Peters
Phillips, Justin wrote:
[snip] As you know, unfortunately some problems do get introduced into newer
versions of the software that are not caught during our testing and beta
process. When you encounter an issue, I highly recommend reporting it
immediately via the case system I posted a link to before, or via our technical
support line. Our agents report these issues and I verify then log them for
our development team to review. In addition, if an old problem continues to
appear for you in a newer version, I highly suggest doing the same. This will
create higher visibility for the problem and we can try to tackle it for a
maintenance release/new version.
If you're curious about potential/old issues in a newer version, spending a few
minutes with the demo version may clear up any concerns. In addition, our
support staff is always available to field any questions about unresolved
issues or for information on any new problems that may have been introduced
with the release.
Justin Phillips
Notation Product Specialist
MakeMusic, Inc.
_______________________________________________
Finale mailing list
Finale@shsu.edu
http://lists.shsu.edu/mailman/listinfo/finale
_______________________________________________
Finale mailing list
Finale@shsu.edu
http://lists.shsu.edu/mailman/listinfo/finale
