Really doesn't matter how good/painful/etc. the forum is if nobody who can
answer questions is monitoring it. That seems to be the problem with IRC.
Seems like the problem is "not enough" rather than "nobody", so maybe the
solution is a bot that recommends the mail list of there is no response?
On Thu, Jan 14, 2016, 18:08 Bram Geron <b...@bram.xyz> wrote:
> Does anyone have experience with StackExchange chat? It seems designed for
> this purpose.
>
> I know that golang has a Slack (gophers.slack.com), but people must ask
> for an invite to gophers.slack.com because Slack doesn't want anyone to
> be able to register themselves on any Slack. So Slack is not great.
>
> Cheers, Bram
>
>
> On Thu, 14 Jan 2016, at 10:37 PM, Kurtis Rader wrote:
>
> On Wed, Jan 13, 2016 at 11:30 PM, Simon Lees <si...@simotek.net> wrote:
>
> Not that I'm a active fish developer but in most of the open source
> projects I contribute too the channel with the projects name ie #fish is
> generally used for user support as this is where users will look, on
> smaller projects its also often used for development as well but for any
> larger projects generally development is split off into another channel
> thats less advertised like maybe #fish-dev for example.
>
>
> There are a couple of problems. First, There are more questions posted on
> IRC #fish that this mailing list. By a very wide margin. And most of the
> questions posted on IRC don't get a response and the person who asked the
> question never follows up with a message to this mailing list or opening a
> github issue. Some percentage of those users, perhaps most of them, are
> likely to by annoyed that they didn't get an answer. For example, @echindod
> asked at 11:29 PST yesterday on IRC:
>
> "How do you change the color for the Prompt?"
>
> No one answered and I don't see any indication he fell back to the mailing
> list or opened a github issue. At 19:27 @torvhal typed
>
> "ls"
> "fish-shell help"
>
> I responded 22 minutes later but @torval didn't respond to my response.
>
> Too, at least at my $day job, it is generally understood that the IRC
> channel open to users is meant for time-sensitive issues that don't warrant
> paging the on-call person but would benefit from a faster response that is
> typically gotten from sending a message to the project mailing list; e.g.,
> someone has noticed what might be a problem such as the backlog of jobs
> being larger than normal. In the three months I've been monitoring IRC
> #fish I've never seen such a question. And I'm hard-pressed given the
> nature of the project to envision what such a question would look like.
>
> Finally, questions and answers on #IRC aren't archived and can't be
> searched. If the person asks on the mailing list or github we have a
> searchable history of the exchange.
>
> --
> Kurtis Rader
> Caretaker of the exceptional canines Junior and Hank
>
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