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Jack,
You're welcome to express your opinions, even if
they aren't the same as mine.
Opinions are good.
Paul
----- Original Message -----
Sent: Wednesday, August 30, 2006 10:50
PM
Subject: RE: [flexcoders] Flex 2 patch
timeline
Paul:
I have 200+ customers.
But as I said before, this isn't going to change
anything, so in the future
I will just keep my opinions to
myself.
Thanks for your opinion.
Jack
Jack,
I suspect that you don't run a company of quite
the same size of Adobe.
f you have one or two customers you can just
issue a fix as soon as you've done QA. When you have thousands you have major
distribution and support overheads that get more costly as you go
on.
It's not a question of knowing how to plan, it's
big number logistics.
Your not the only one whose been in software
development for 27 years either..
Paul
----- Original Message -----
Sent: Wednesday, August 30, 2006 10:10
PM
Subject: RE: [flexcoders] Flex 2 patch
timeline
Paul:
Well . . . . . I must be doing something right . . . .
for 27 years.
If you read my post completely I said I did not expect
Adobe to be as quick
on fixes as I have been.
It
would only be a nightmare, if they did not plan
properly.
Maybe I just know how to plan and implement at a faster
pace.
But thanks just the same.
Jack
Jack,
I don't think you appreciate what a nightmare
that would be for any development company. The sheer overhead of doing what
you suggest would be immense. I don't know of a software company of any kind
that operates like that. I think you've had the wrong position for 27
years..
Paul
----- Original Message -----
Sent: Wednesday, August 30, 2006 8:59
PM
Subject: RE: [flexcoders] Flex 2
patch timeline
Jeff:
I fully understood what Matt was saying. That's
just it . . . . it is not a top priority.
The issue is that Adobe is fixing the bugs, but not
releasing them.
We as developers have to try to figure it out then
call support, etc. That could take
hours or days of my time. It's wasted time and
money.
I am like you, I don't have a large support staff
either.
My position, for over 27 years, has always been
. . . . find a bug send ALL customers
a fix ASAP. Not waiting for a customer to
call me.
Again, in the first 6-9 months after a major release,
I think there should be a different
release plan in place.
Thanks,
Jack
Jack-
I think you misunderstand what Matt said. He didn't
say they aren't working on fixes, he said it hasnt been their top
priority. If you have an issue, he recommended you contact their
support team.
I have
said this before, but I would not have a single customer if I told them I
could not fix the software they
purchased because I was working on
another version.
Again, its not an issue of not being able
to fix bugs, many companies have a process in place to allow for handling
their customers needs. In the adobe case, if something isnt working
as you would expect, there is the support channel. drop them an
email or give them a call, and they can help solve the issue you are
having. They are the ones who are best able to determine if you are
doing something wrong, or if its a bug in the code which needs to be
fixed. I wouldnt be at all surprised if their were a number of minor
patches available through the support channels. I dont know that
there are, but if I were them, and I had a few fixes to specific bugs that
havent been reported by the community at large, but instead by a few
customers, I would probably give the fixes as needed, rather than make a
whole new big push. Then again, thats just my thought process.
Sadly, I dont have a whole support team working for me, so i need to deal
with bugs in my code as they crop up.
At 03:18 PM 8/30/2006,
Jack Caldwell wrote:
Matt or anyone else at
Adobe.
I agree
that the quality of Flex Builder 2 is good . . . . very good . . . .
however . . . .
I know nothing will probably change since Adobe is the big
software company, and I am only a single
customer(Flex Builder 2
w/charting), but this position disturbs me.
It reminds me of the construction
industry when a contractor builds or remodels my house. I have
paid
for the work and I find problems but the contractor is off
working on another house and doesn't have the
time or resources to
fix the problems in a timely manner.
To be honest, I could care less about a
Mac version . . . . AND I know those wanting a Mac version could
care less about a Windows version. So please no bashing from
the Mac side.
It appears that Adobe has not allocated enough resources to the
development team where they can have
2 groups. As I recall, it
was said on this forum, soon after Flex 2 was released the development
team
received new Macs to begin work on a Mac
version.
Why
did Adobe not already have a plan and resources in place. This
type of thing is done all the time.
While I do not expect that every single bug be
issued a "release patch", it would be very nice and customer
friendly to have a bug fix release plan in place and implement that
plan. Especially in the first 6-9 months of
a major
release.
I
haven't encountered a bug that I know of. But when I do, I will
probably have spent many hours or days
thinking I did not write the
code right only to find out later is was a bug. Wasted time . . .
. money.
I
have said this before, but I would not have a single customer if I told
them I could not fix the software they
purchased because I was
working on another version.
I really do not understand why large software
companies employ this type of bug fix and update
plan.
I only
hope Adobe will rethink their strategy and implementation of releasing
bug fixes.
My
.02 or actually $ 749 for Flex Builder 2
w/charting.
Thanks,
Jack
From: [EMAIL PROTECTED]ups.com
[
mailto:flexcoders@yahoogroups.com] On Behalf Of
Matt Chotin
Sent: Wednesday, August 30, 2006 10:21
AM
To: [EMAIL PROTECTED]ups.com
Subject: RE:
[flexcoders] Flex 2 patch timeline
Are there specific bugs youre looking to be
addressed? Based on direct feedback as well as observation from
the various public forums weve been pretty pleased with the quality of
the release so weve held off on rushing out an updater while we work on
things like the Mac release of Flex Builder. Doesnt mean were
not fixing bugs, but weve decided to try to address more issues in a
longer cycle rather than fewer issues quickly.
If theres a specific issue that is
blocking your work use the wish form (http://www.adobe.com/go/wish)
to submit it and indicate so. There are also plenty of official
support options available to help as well (
http://www.adobe.com/support/programs/flex/?tab:plans=1)
Matt
From:
[EMAIL PROTECTED]ups.com [
mailto:flexcoders@yahoogroups.com] On Behalf Of
Adam Reynolds
Sent: Wednesday, August 30, 2006 2:44
AM
To: [EMAIL PROTECTED]ups.com
Subject:
[flexcoders] Flex 2 patch timeline
Before I dive headlong into my first full
Flex 2 project, can anybody
from Adobe give me an update as to
when/if there will be a patch for Flex
2?
Adam
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