Bill Gercken wrote: > Has anyone been able to get an new license? > I contacted adobe and opened a ticket back on the 9th of January and I am > still waiting... > After 50 minutes on hold, they took my information and then put me on hold > for another > 30 minutes. They finally came back on the phone and asked me to fax in a > letter of > destruction for my Windows version, which I did. They said that they would > email the new > Mac key within 48 hours. Waited until the 18th and still no key. Another call > to Adobe (30 > minute hold time) and they told me that my original request was missrouted > and that I > should have the key by the end of the week, worst case by Tuesday (today). > Still no key... > I am a HUGE fan of Macromedia/Adobe/Flex but I am not sure why it has to be > this > difficult. Thank goodness for the 30 day trials...
I've escalated this internally, but the San Francisco Customer Service folks are doing a training today, and I'm not sure when I'll see a reply. What you and Ethan describe doesn't seem acceptable to me either, but let me get some more information on this, and get back to the list when I do, good? jd -- John Dowdell . Adobe Developer Support . San Francisco CA USA Weblog: http://weblogs.macromedia.com/jd Aggregator: http://weblogs.macromedia.com/mxna Technotes: http://www.macromedia.com/support/ Spam killed my private email -- public record is best, thanks.
