John, What ever you did worked! I have my license and I am now a happy camper.
Thanks, -bill --- In flexcoders@yahoogroups.com, John Dowdell <[EMAIL PROTECTED]> wrote: > > Bill Gercken wrote: > > Has anyone been able to get an new license? > > I contacted adobe and opened a ticket back on the 9th of January and I am still waiting... > > After 50 minutes on hold, they took my information and then put me on hold for another > > 30 minutes. They finally came back on the phone and asked me to fax in a letter of > > destruction for my Windows version, which I did. They said that they would email the new > > Mac key within 48 hours. Waited until the 18th and still no key. Another call to Adobe (30 > > minute hold time) and they told me that my original request was missrouted and that I > > should have the key by the end of the week, worst case by Tuesday (today). Still no key... > > I am a HUGE fan of Macromedia/Adobe/Flex but I am not sure why it has to be this > > difficult. Thank goodness for the 30 day trials... > > I've escalated this internally, but the San Francisco Customer Service > folks are doing a training today, and I'm not sure when I'll see a reply. > > What you and Ethan describe doesn't seem acceptable to me either, but > let me get some more information on this, and get back to the list when > I do, good? > > jd > > > > > > -- > John Dowdell . Adobe Developer Support . San Francisco CA USA > Weblog: http://weblogs.macromedia.com/jd > Aggregator: http://weblogs.macromedia.com/mxna > Technotes: http://www.macromedia.com/support/ > Spam killed my private email -- public record is best, thanks. >
