Has your friend reset the password on the *original* administrator account and logged on as that account?
Laura > -----Original Message----- > From: Michael Mooney [mailto:[EMAIL PROTECTED] > Sent: Saturday, August 05, 2006 8:56 PM > To: [email protected] > Subject: Help needed > Importance: High > > Hi All. > Hope that someone can save me some time and reduce some stress. > > A friend of mine changed their Administrator password and > then forgot what it was. > They called Dell for an assist and Dell suggested they create > another user account with admin privileges. > That worked fine and they were able to get into the system. > HOWEVER, when they tried accessing Outlook, all the email > was gone as well as the address book. > They've checked the directories and done searches (.pab and > .pst) and all without success. > > Any assistance would be most deeply appreciated. > > > > > -------------------------------------------------------------- > ------------- > -------------------------------------------------------------- > ------------- > --------------------------------------------------------------------------- ---------------------------------------------------------------------------
