John Zabroski wrote:

On Fri, Jun 15, 2012 at 6:36 AM, Pascal J. Bourguignon <[email protected] <mailto:[email protected]>> wrote:

    John Zabroski <[email protected]
    <mailto:[email protected]>> writes:

    > All I want to do is upload a file
    > and yet I have all these knobs to tune and things to "install" and
    > none of it takes my work context into consideration.

    <snip>

    Basically, your choice is between:

    - here, we have a toolbox, we will gladly lend it to you so you
    can have
     fun hacking your own stuff.

    - tell us what you want, we'll work hard to provide you the easy
     service, and we'll send you the bill.

    (ok, there are intermediary choices, but you can basically
    classify each
    offer between a do-it-yourself solution and a
    everything-s-done-for-you
    one).

    <snip>

    But it seems customers prefer crappy service as long as it's cheap (or
    "free").



Sorry, you did not answer my question, but instead presented excuses for why programmers misunderstand people. (Can I paraphrase your thoughts as, "Because people are not programmers!")

Ok.. let's try making it simple:
- you want it easy
- you want it cheap
- you don't want to take the effort to find a tool or service provider that makes it easy (plenty of them exist, some of them are cheap, some free)

Guess what, the problem is not the technology, or the programmers - it's you.


--
In theory, there is no difference between theory and practice.
In practice, there is.   .... Yogi Berra

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