James,
Try a couple things first:
foreman-rake katello:reindex
systemctl restart tomcat
then
'tail -f -n 0 /var/log/candlepin/* /var/log/messages/
/var/log/foreman/production.log' on your machine and retry the activation
key.
Share that output with us (if its still erroring). It will be best to pipe
this to a file and attach it as it makes it easier to parse.
Let me know if you have any questions.
Thanks,
John Mitsch
Red Hat Engineering
(860)-967-7285
irc: jomitsch
On Tue, Sep 13, 2016 at 4:54 PM, James Evans <james.ev...@suddenlink.com>
wrote:
> I've been prototyping Foreman for a while now, and everything has been
> working perfectly in testing. Now I've built out our production deployment
> and imported content, and started trying to move hosts to the Foreman and
> Katello server. When ever I run subscription-manager register, from any
> host, I get 500 Internal Server Error, and the task hangs. I have to go
> into the dynaflow console and skip the broken step, and resume the task to
> clear locks.
>
> I've never had this happen in any of my tests where I've built a number of
> test servers to test out processes and configurations. All the test systems
> were able to register clients with no issues at all. The server and client
> are both fully updated RHEL 7.2 boxes, the server is
> running foreman-1.12.2-1.el7.noarch and katello-3.1.0-5.el7.noarch.
>
> The only other difference between the production and test is that I never
> imported RHEL content into the test systems.
>
> I've spent a week building out the products, repositories, content views,
> etc. and would really like to recover this without having to start over,
> but this is obviously a major problem!
>
> I've googled the errors, with out finding any thing. Can anyone help me?
>
> On the client I run:
>
> # subscription-manager register --org="myOrg" --activationkey="rhel-72-x86_
> 64-production"
> Task 1ac48d97-a570-4a43-9a09-b5cb0be7cf29: RestClient::InternalServerError:
> 500 Internal Server Error
>
> And the production.log contains (abbreviated):
>
> 2016-09-13 15:39:15 [app] [I] Started GET "/rhsm/" for XX.XX.XX.XX at
> 2016-09-13 15:39:15 -0500
> 2016-09-13 15:39:15 [app] [I] Processing by Katello::Api::V2::
> RootController#rhsm_resource_list as JSON
> 2016-09-13 15:39:15 [app] [I] Parameters: {"root"=>{}}
> 2016-09-13 15:39:15 [app] [I] Rendered /opt/theforeman/tfm/root/usr/
> share/gems/gems/katello-3.1.0.1/app/views/katello/api/v2/root/resource_list.json.rabl
> within katello/api/v2/layouts/collection (2.4ms)
> 2016-09-13 15:39:15 [app] [I] Completed 200 OK in 21ms (Views: 3.8ms |
> ActiveRecord: 0.0ms)
> 2016-09-13 15:39:15 [app] [I] Started GET "/rhsm/status" for XX.XX.XX.XX
> at 2016-09-13 15:39:15 -0500
> 2016-09-13 15:39:15 [app] [I] Processing by Katello::Api::Rhsm::
> CandlepinProxiesController#server_status as JSON
> 2016-09-13 15:39:15 [app] [I] Completed 200 OK in 308ms (Views: 0.9ms |
> ActiveRecord: 0.0ms)
> 2016-09-13 15:39:16 [app] [I] Started POST "/rhsm/consumers?owner=myOrg&
> activation_keys=rhel-72-x86_64-production" for XX.XX.XX.XX at 2016-09-13
> 15:39:16 -0500
> 2016-09-13 15:39:16 [app] [I] Processing by Katello::Api::Rhsm::
> CandlepinProxiesController#consumer_activate as JSON
> 2016-09-13 15:39:16 [app] [I] Parameters: {"facts"=>"[FILTERED]",
> "installedProducts"=>[{"productName"=>"Red Hat Enterprise Linux Server",
> "arch"=>"x86_64", "version"=>"7.2", "productId"=>"69"}], "type"=>"system",
> "name"=>"client.com", "contentTags"=>["rhel-7", "rhel-7-server"],
> "owner"=>"myOrg", "activation_keys"=>"rhel-72-x86_64-production"}
> 2016-09-13 15:39:18 [app] [I] Import facts for 'client.example.com'
> completed. Added: 0, Updated: 1, Deleted 21 facts
> 2016-09-13 15:39:21 [katello/pulp_rest] [E] RestClient.post "
> https://foreman.example.com/pulp/api/v2/consumers/";,
> "{\"id\":\"1c796228-efa5-4190-b5de-a0f7605e3074\",\"display_name\":\"
> client.example.com\"}", "Accept"=>"*/*; q=0.5, application/xml",
> "Accept-Encoding"=>"gzip, deflate", "Content-Length"=>"100",
> "accept"=>"application/json", "content_type"=>"application/json"
> | \n# => 500 InternalServerError | application/json 2551 bytes
> |
> 2016-09-13 15:39:21 [foreman-tasks/action] [E] 500 Internal Server Error
> (RestClient::InternalServerError)
> | /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-1.
> 8.0/lib/restclient/abstract_response.rb:74:in `return!'
> |
> /opt/theforeman/tfm/root/usr/share/gems/gems/runcible-1.7.2/lib/runcible/base.rb:79:in
> `block in get_response'
> | /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-1.
> 8.0/lib/restclient/request.rb:493:in `call'
>
> <snip>
>
> | /opt/rh/sclo-ror42/root/usr/share/gems/gems/concurrent-
> ruby-1.0.0/lib/concurrent/executor/serialized_execution.rb:77:in `block
> in call_job'
> | /opt/rh/sclo-ror42/root/usr/share/gems/gems/concurrent-
> ruby-1.0.0/lib/concurrent/executor/ruby_thread_pool_executor.rb:333:in
> `call'
> | /opt/rh/sclo-ror42/root/usr/share/gems/gems/concurrent-
> ruby-1.0.0/lib/concurrent/executor/ruby_thread_pool_executor.rb:333:in
> `run_task'
> | /opt/rh/sclo-ror42/root/usr/share/gems/gems/concurrent-
> ruby-1.0.0/lib/concurrent/executor/ruby_thread_pool_executor.rb:322:in
> `block (3 levels) in create_worker'
> | /opt/rh/sclo-ror42/root/usr/share/gems/gems/concurrent-
> ruby-1.0.0/lib/concurrent/executor/ruby_thread_pool_executor.rb:305:in
> `loop'
> | /opt/rh/sclo-ror42/root/usr/share/gems/gems/concurrent-
> ruby-1.0.0/lib/concurrent/executor/ruby_thread_pool_executor.rb:305:in
> `block (2 levels) in create_worker'
> | /opt/rh/sclo-ror42/root/usr/share/gems/gems/concurrent-
> ruby-1.0.0/lib/concurrent/executor/ruby_thread_pool_executor.rb:304:in
> `catch'
> | /opt/rh/sclo-ror42/root/usr/share/gems/gems/concurrent-
> ruby-1.0.0/lib/concurrent/executor/ruby_thread_pool_executor.rb:304:in
> `block in create_worker'
> | /opt/theforeman/tfm/root/usr/share/gems/gems/logging-1.8.2/
> lib/logging/diagnostic_context.rb:323:in `call'
> | /opt/theforeman/tfm/root/usr/share/gems/gems/logging-1.8.2/
> lib/logging/diagnostic_context.rb:323:in `block in
> create_with_logging_context'
> 2016-09-13 15:39:21 [katello/cp_proxy] [E] ForemanTasks::TaskError: Task
> c837e61c-90c6-4923-81ba-d4970e1249ca: RestClient::InternalServerError:
> 500 Internal Server Error
> | /opt/theforeman/tfm/root/usr/share/gems/gems/foreman-tasks-
> 0.7.18/lib/foreman_tasks.rb:40:in `block in sync_task'
> | /opt/theforeman/tfm/root/usr/share/gems/gems/foreman-tasks-
> 0.7.18/lib/foreman_tasks.rb:39:in `tap'
> | /opt/theforeman/tfm/root/usr/share/gems/gems/foreman-tasks-
> 0.7.18/lib/foreman_tasks.rb:39:in `sync_task'
> | /opt/theforeman/tfm/root/usr/share/gems/gems/foreman-tasks-
> 0.7.18/lib/foreman_tasks/triggers.rb:22:in `sync_task'
> | /opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.1.0.
> 1/app/controllers/katello/api/rhsm/candlepin_proxies_controller.rb:224:in
> `consumer_activate'
> | /opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.
> 2.5.1/lib/action_controller/metal/implicit_render.rb:4:in `send_action'
>
> <snip>
>
> |
> /usr/share/passenger/phusion_passenger/rack/thread_handler_extension.rb:74:in
> `process_request'
> |
> /usr/share/passenger/phusion_passenger/request_handler/thread_handler.rb:141:in
> `accept_and_process_next_request'
> |
> /usr/share/passenger/phusion_passenger/request_handler/thread_handler.rb:109:in
> `main_loop'
> | /usr/share/passenger/phusion_passenger/request_handler.rb:455:in
> `block (3 levels) in start_threads'
> | /opt/theforeman/tfm/root/usr/share/gems/gems/logging-1.8.2/
> lib/logging/diagnostic_context.rb:323:in `call'
> | /opt/theforeman/tfm/root/usr/share/gems/gems/logging-1.8.2/
> lib/logging/diagnostic_context.rb:323:in `block in
> create_with_logging_context'
> 2016-09-13 15:39:21 [app] [I] Completed 500 Internal Server Error in
> 5769ms (Views: 0.4ms | ActiveRecord: 188.9ms)
>
> --
> You received this message because you are subscribed to the Google Groups
> "Foreman users" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to foreman-users+unsubscr...@googlegroups.com.
> To post to this group, send email to foreman-users@googlegroups.com.
> Visit this group at https://groups.google.com/group/foreman-users.
> For more options, visit https://groups.google.com/d/optout.
>
--
You received this message because you are subscribed to the Google Groups
"Foreman users" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to foreman-users+unsubscr...@googlegroups.com.
To post to this group, send email to foreman-users@googlegroups.com.
Visit this group at https://groups.google.com/group/foreman-users.
For more options, visit https://groups.google.com/d/optout.
