On Mon, Sep 8, 2014 at 1:18 PM, Stephan Beal <sgb...@googlemail.com> wrote:
> The answer, invariably (and correctly), is "go look up that ticket number > in Jira." > > RIGHT! > > But they still don't like seeing it. Seems to be just a force of habit. > I think perhaps your experimental subjects are expecting that to be the answer. I think a better experiment might be to find a complex change one of them made, then ask them to explain to you what they were trying to do. Or, maybe, pick a complex issue then, after you devise the real fix, devise a bizarre version of the fix - without any reference to the issue - then let them try to review that.
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