Hi listers,
I would like some feedback on this issue which I am sure most of us face.
Please write to me directly as most of the time the mails form forums bounces
and I do not receive them. Not sure about the reason.
I put in a lot of effort to create an exhaustive training material. It includes
all information in detail and all the steps too are documentented in simple
English. The training material is very technical and includes all the required
details and instructions. Still none of the engineers bother to read the
contents and when they are at the customer site for training they start
complaining that nothing is working. The engineers are familiar with the
product no doubt about it but there are certain "do's" that they ought to know
and which is documented in the training material which none bother to read.
I welcome suggestions for improvement in the document or otherwise that will
prompt the end user to read the training material contents instead simply
complaining "nothing is working".
B/R
Garnier
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