I like Sharon's advice (ask the user directly). But I haven't seen anyone mention context-sensitive help or conditional text.
I hope the lengthy paragraphs in your query are not representative of your manuals--that would certainly turn off users. A couple of guidelines: KISS--keep it simple, sir. Tell them what you're going to tell them, tell them what you want to tell them, then tell them what you told them Engineers like flow charts and logic diagrams, so fire up your Visio and try to put the points across that way. And everyone likes pictures, so see where you can use those. (Many people are visually oriented and don't like to read.) I hope I haven't insulted your intelligence. I'm just picking trees out of the forest. cal _______________________________________________ You are currently subscribed to Framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info.
