That was my game plan Art.
Thanks for all the help from everyone. Will let you know what comes of
this merry-go-round.
Scott White
Media Production & EBC Manager
Implementation Coordinator
210-704-8239
[email protected]
On Oct 2, 2009, at 8:40 AM, Art Campbell wrote:
That's typical of the error message you'd typically get if the Acrobat
printer port is not set to a File port (in the operating system File:
with a colon, but not when you're discussing the generic kind of
file).
You've pretty much established that however her system is set up, the
Adobe printer instance is hosed. Time to try the Repair installation,
and if that doesn't fix it (don't be too surprised if it doesn't), do
a reinstall.
Art
Art Campbell
[email protected]
"... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
No disclaimers
apply.
DoD 358
On Fri, Oct 2, 2009 at 9:26 AM, Scott White <[email protected]>
wrote:
Here is the recent error we just got from frame after trying to
print to
postscript.
"Cannot write to specified print file".
Scott White
Media Production & EBC Manager
Implementation Coordinator
210-704-8239
[email protected]
On Oct 1, 2009, at 3:55 PM, Combs, Richard wrote:
Scott White wrote:
From Frame, if you Print to the Adobe PDF logical printer (which
should be set as the system default), and do not have the Print To
File
checkbox in the Frame dialog box activated, does a PDF get
generated?
Does not get created.
OK, try this:
1) Select File > Print Setup.
2) In the Print Setup dialog, make sure Printer Name is set to Adobe
PDF, and click Properties.
4) On the Adobe PDF Settings tab of the Properties dialog, set
Adobe PDF
Output Folder to Prompt for Adobe PDF filename and check View
Adobe PDF
results. Set any other defaults you want and click OK.
5) Select Start > Printers and Faxes. Right-click Adobe PDF and
click
Properties.
6) On the Ports tab of the Properties dialog, see which port Adobe
PDF
is assigned to.
The port seems to vary depending on Acrobat version. I recently
installed Acro 9, and now have two new ports, My Documents\*.pdf and
Desktop\*.pdf (the former is selected).
But as Jacob noted, for your client's installation, Adobe PDF should
probably be using the FILE: port. If the FILE: port has
disappeared for
some reason, click Add Port, select Local Port, and name it "FILE:"
(sans quotes). It must be all caps and have the colon.
HTH!
Richard
Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-777-0436
------
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