TO continue this saga, I checked with my client this morning about the
Adobe PDF writer port. Her's is set exactly as mine is -- Port: My
documents\.pdf.
Just for grins I had her change the port to desktop\.pdf. She is going
to run a test.
I'll also try setting up a port just for file as had been suggested.
I need to check the log that gets generated with this next test as
well. And check to see if she has permissions to write to her desktop
though she is able to export data from our filemaker solution to the
desktop so I doubt that is a problem.
Scott White
Media Production & EBC Manager
Implementation Coordinator
210-704-8239
[email protected]
On Oct 1, 2009, at 3:55 PM, Combs, Richard wrote:
Scott White wrote:
From Frame, if you Print to the Adobe PDF logical printer (which
should be set as the system default), and do not have the Print To
File
checkbox in the Frame dialog box activated, does a PDF get generated?
Does not get created.
OK, try this:
1) Select File > Print Setup.
2) In the Print Setup dialog, make sure Printer Name is set to Adobe
PDF, and click Properties.
4) On the Adobe PDF Settings tab of the Properties dialog, set Adobe
PDF
Output Folder to Prompt for Adobe PDF filename and check View Adobe
PDF
results. Set any other defaults you want and click OK.
5) Select Start > Printers and Faxes. Right-click Adobe PDF and click
Properties.
6) On the Ports tab of the Properties dialog, see which port Adobe PDF
is assigned to.
The port seems to vary depending on Acrobat version. I recently
installed Acro 9, and now have two new ports, My Documents\*.pdf and
Desktop\*.pdf (the former is selected).
But as Jacob noted, for your client's installation, Adobe PDF should
probably be using the FILE: port. If the FILE: port has disappeared
for
some reason, click Add Port, select Local Port, and name it "FILE:"
(sans quotes). It must be all caps and have the colon.
HTH!
Richard
Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-777-0436
------
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