I guess you've tried the Adobe Licensing Repair Tool:
http://www.adobe.com/support/contact/licensing.html
I've found that Adobe's licensing is irritating - my latest "episode"
was while upgrading an installation of Acrobat to the latest version.
For anyone who has any Adobe products that insist on "activation by
internet only", I strongly recommend the software purchaser to contact
Adobe Technical support <[email protected]> supplying the required
information [the software order number] so that Adobe can then provide a
software license activation 'hack' that doesn't require the calling home
to Adobe.
// Simon BUCH -- M-AIS
On 12/08/2013 19:31, Cheryl Dwyer wrote:
Warning, warning... <RANT>
Adobe's latest 'support trick' with me is to ALWAYS assume that any
application within the TS6--that my company purchased for me and that I duly
registered the serial number (along with the serial number for FrameMaker
11) within Adobe Tech Support--is, once again with each opening, STILL in
its 'trial' stage.
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