Thanks for your comments, which I will share with my team.
In answer to your questions Robert: we have ATCS 5 (FM 12, RH 11) installed. 
I'm working on creating a FM template. We currently output to .pdf (from Word - 
ugh) and webhelp (from RH). We'd like to output to responsive html 5 and may, 
at some future point, need to create a hardcopy-printable document. I don't 
foresee the need to move to structured/DITA anytime soon (within the next 5 
years) so with the new output for FM, I think that can suffice for now. 

On Wednesday, March 12, 2014 9:52 AM, Robert Lauriston <> 
What are you using now? An earlier version of FrameMaker?

FM12 basically has most of RoboHelp folded in so you get two for one.

To see what you'd lose with only RoboHelp, generate a PDF from
RoboHelp and compare it with one saved from FrameMaker. Note that
FrameMaker can save PDF with change markup.

You can get free 30-day evaluations so you'd know exactly what you were buying.

Personally I'd use WebHelp on Apache and Google Analytics rather than
RoboHelp Server to avoid having to deal with a Windows server.

On Tue, Mar 11, 2014 at 4:25 PM, hessiansx4 <> wrote:
> My boss is asking me to provide a justification for using FM12 (which now
> outputs webhelp and responsive html5) as a single-source for our webhelp (as
> opposed to using only RH or importing FM into RH). Has anyone had experience
> with any of these methods in ATCS 5? If so, I'd love to hear about it. Also,
> we currently do not have a method for capturing 1) what help pages (this is
> not context-sensitive help) users access or 2) whether they are even
> accessing the help. It has been suggested that we purchase RH server to
> track help file use (vs. using Google analytics). I have used neither. Have
> any of you? Suggestions? TIA for any assistance/comments.

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