That is unfortunate. A few other things that might be of note.
1. I assume that your installation of FM 9 is fully patched? I was on FM 9 for only a short while – I did find it to be less than useful and did experience some crashes, but not to the degree that you seem to be experiencing! The change-over to the new UI was particularly irritating, and I went on to FM 10 and then FM 11 fairly soon. 2. Have you considered doing a trial install of FM 12 to see if the system runs properly with that version? If no issues, that may indicate that the hardware is fine in general. Z From: M Lee [mailto:marthale...@gmail.com] Sent: Thursday, June 05, 2014 11:11 AM To: Syed Zaeem Hosain (syed.hos...@aeris.net) Cc: framers@lists.frameusers.com Subject: Re: FrameMaker 9 on Windows 7 Ultimate Hi Syed, All the files I'm trying to open are local. What's annoying is that the machine I had before was a Windows 7 machine, 64-bit Home Edition, with no problems. When I got this "upgrade", I started to have problems with FrameMaker. Thanks. Martha On Thu, Jun 5, 2014 at 1:47 PM, Syed Zaeem Hosain (syed.hos...@aeris.net<mailto:syed.hos...@aeris.net>) <syed.hos...@aeris.net<mailto:syed.hos...@aeris.net>> wrote: I ran FrameMaker – forget which version though, but was probably FM 8 – on a Alienware 17” M7700 system some years ago with Windows 7 Ultimate without any problems. Fast machine at that time for sure! So, I would be surprised if the hardware is in any way an issue. Are the files you are trying to open located on a network server perhaps? Z From: framers-boun...@lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com> [mailto:framers-boun...@lists.frameusers.com<mailto:framers-boun...@lists.frameusers.com>] On Behalf Of M Lee Sent: Thursday, June 05, 2014 4:31 AM To: framers@lists.frameusers.com<mailto:framers@lists.frameusers.com> Subject: FrameMaker 9 on Windows 7 Ultimate Hi All, I have been having trouble with FrameMaker 9 ever since my company got me a new machine. FrameMaker 9 consistently crashes when I open a file from within FrameMaker. It happens when I have to navigate from within this Open dialog. I have Technical Communications Suite 2, and I'm running the Windows 7 Ultimate OS on an Alienware 17 machine with dual 2.4Ghz processors and 16 GB of RAM. This machine is actually a gaming laptop, which my company bought for me because it was the only machine they could find with the 17 inch screen and the kind of specs I need to run our CAD software. I'm wondering if there is something incompatible with this machine and FrameMaker or maybe with Windows 7 Ultimate. Any ideas? Thanks. Martha Lee
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