Hi Thomas,

Your problem sounds similar to one I experienced earlier this year.

I wanted to apply an italic character format to my cross-reference formats
but also found it wouldn't "stick". Eventually, I discovered that the font
family I was given did not include an italic format. To resolve this, I set
my default printer to be Adobe PDF, and have not suffered from this problem
since. This is because the PDF drivers use PostScript fonts which FM can
use if the the font family used does not support it. If you try setting
your default printer to a PDF driver of some sort does that resolve the
problem?

HTH.

Sam.



On 26 August 2014 19:06, Thomas Scalise <thomas.scal...@crossmatch.com>
wrote:

>  Esteemed colleagues,
>
>
>
> I am using Frame 11.0.2.384 on Windows 7.
>
>
>
> I applied a character format (CrossRef) to text in a document. I late
> saved the document. When I return to Frame and open the document, the
> character format has reverted to the previous format. I recall having this
> problem before, a long time ago, and cannot for the life of me remember
> what to do to make the character format stick. Thanks in advance for any
> help you can give.
>
>
>
> *Tom Scalise*
>
> Manager, Technical Documentation
>
>
>
> Cross Match Technologies, Inc.
>
> 3950 RCA Boulevard, Suite 5001
>
> Palm Beach Gardens, FL 33410
>
> U.S.A.
>
>  T   +1 561 622 5416
>
> F   +1 561 622 9938
>
> thomas.scal...@crossmatch.com
>
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> <http://www.crossmatch.com/>
>
>
>
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-- 

Samantha Nair
Software Technical Author


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