Thanks, Fred. We are going to test this on another computer. Load Acrobat Pro Extended (we're at ver. 9), then custom load FM12, making sure that the distiller is not loaded. We'll see if that solves the problem.
Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: [email protected] From: Fred Ridder <[email protected]> To: Jeff Coatsworth <[email protected]>, "[email protected]" <[email protected]> Date: 11/18/2014 10:13 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: [email protected] More to the point, once you have installed the headless PDF distiller that comes with FrameMaker, trying to uninstall it is likely to clobber any installation of Acrobat Standard or Acrobat Pro because the uninstall script would be unaware of the existence of those tools and the fact that they depend on some of the same components that the FrameMaker installaller put on your system. It may be that if you try to uninstall the headless tool, you'll wind up having to reinstall Acrobat. This is why it is so important to opt out of the part of the FM installation that installs the headless distiller. It might be the case that the FrameMaker installer has been made more intelligent in recent versions of Frame so that it actually checks for an existing Acrobat installation (I'm still back on FM9 for several reasons si I don't know about newer installations...), but I wouldn't count on it. -Fred Ridder From: [email protected] To: [email protected] Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Date: Tue, 18 Nov 2014 14:22:31 +0000 The standalone instance of FM has been known to not be very observant of the existence of the full Acrobat Pro version already installed ? so if you don?t turn that part off, the installer clobbers your full version with the ?headless? one. Regarding round-tripping review PDFs ? make sure that you are all patched up in FM ? I think there were some issues with the first release of FM12. From: [email protected] [ mailto:[email protected]] Sent: November-18-14 7:40 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Thanks, Jeff. Can you tell me how it can ditch the pdf plug-in from FM12? Once that's done, if I understand correctly, I would then print to Adobe PDF making sure that it is a tagged pdf. Reviewers then would make their edits and comments in the pdf, which I then import into the FM12 document. However, when I just tried this, all of the edits/comments came in "misplaced". What would cause edits and comments to be misplaced? Tom Beiswenger Project Manager, Manager Technical Documentation Emhart Glass Inc 1140 Sullivan St ? Elmira, NY 14901 ? USA Telephone +1 607 735 4279 ? Mobile +1 607 769 4779 Fax +1 607 734 1245 [email protected] www.bucheremhartglass.com www.bucherindustries.com From: Jeff Coatsworth <[email protected]> To: "[email protected]" <[email protected]> Date: 11/18/2014 07:22 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: [email protected] Certain versions of Windows include the ability to run separate installations of different operating systems ? see en.wikipedia.org/wiki/Virtual_machine The Review feature is a function of Acrobat ? ditching the headless version that ships with standalone FM will require the full version to be installed to be able to use it. From: [email protected] [ mailto:[email protected]] Sent: November-17-14 8:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 OK, I'm a little confused here. First, I'm not sure what you mean by using a virtual machine. Second, one of the attractive features of FM12 is the "save as review PDF" feature. Is is possible to unload the PDF plug-in and still keep this feature? Tom Beiswenger Project Manager, Manager Technical Documentation Emhart Glass Inc 1140 Sullivan St ? Elmira, NY 14901 ? USA Telephone +1 607 735 4279 ? Mobile +1 607 769 4779 Fax +1 607 734 1245 [email protected] www.bucheremhartglass.com www.bucherindustries.com From: Jeff Coatsworth <[email protected]> To: "[email protected]" <[email protected]> Date: 11/14/2014 05:20 PM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: [email protected] For testing different Reader scenarios - yes or use Virtual Machines to test your work on -----Original Message----- From: [email protected] [ mailto:[email protected]] On Behalf Of Steve Rickaby Sent: November-14-14 8:29 AM To: [email protected] Subject: Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 At 07:03 -0600 14/11/14, Mike Wickham wrote: > If you have Acrobat, you should not install Reader or the PDF Creation Add-on that comes with FrameMaker on that same computer. I'm sure this is true, Mike, but it's ultra-dumb: many folks *need* Acrobat Pro as well as Reader and FrameMaker. Are we supposed to buy an extra computer? (Rhetorical question). -- Steve _______________________________________________ You are currently subscribed to framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/jeff.coatsworth%40jonasclub.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info. _______________________________________________ You are currently subscribed to framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info. _______________________________________________ You are currently subscribed to framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info. _______________________________________________ You are currently subscribed to framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/docudoc%40hotmail.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info. _______________________________________________ You are currently subscribed to framers as [email protected]. 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