Great overview, John! Just one thing I'd like to comment on:

> every place that I say you need "a OneSign profile" they need to say
"an Applesandoranges...." profile - the a/an is not part of your
variable and must be caught with a search-replace. 

Seems to me that if you're doing a search-replace for this, you've lost the 
power of using a variable, so I would include the a/an in the variable. That 
means you have to make a variable that contains the definite article too, but 
maintaining an extra few variables hasn't been too much of a problem for us in 
a similar situation.

Cheers, Rebecca

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