I can't speak definitively to the problem with running in trial mode. Regarding what's compatible - you can keep multiple _different_ releases of FM installed without conflicts. For example, FM 4, 5, 5.56, 6.x, and 7.0, 7.1, 7.2, and 8.0, are sufficiently different to work independently. Each must be installed in its own directory, not over existing installations, not even one with a very similar release number (like 7.0 and 7.1.) You are bound by the license agreements' requirements regarding discontinuing the use of releases you've upgraded. Over the years, some of these requirements have changed.
In this light, the support tech may have given you bogus information. To my knowledge, it's not been necessary to uninstall a existing release to install a new and different one. However, if the technician meant "try uninstalling your current release before installing the trial, then install your old release again," that's perhaps a possible solution. Perhaps someone on this list has experience with this strategy and can comment. I'd suggest contacting tech support again, and insist on talking with a supervisor, to determine exactly how to proceed. Insist on official Adobe-verified advice for a solution, not "it should work," or "I think so." If the supervisor can't answer for certain, insist on speaking with the highest-level manager. You may want to remind your contacts that it's in Adobe's best interest to make the trial experience as smooth as possible. I'm not sure what the possible consequences might be of uninstalling the earlier 7.x release before installing the 8.0 trial, and reinstalling the 7.x. Uninstalling leaves some user files in the installation tree which shouldn't be problematic when reinstalling 7.x to the same location. However, installing 8.0 may prompt you to choose whether to install Acrobat, and warn that it will uninstall existing Acrobat. If and when you uninstall the trial, you may need to straighten out the Acrobat installation. Be sure to ask the supervisor about effects on Acrobat if you try uninstalling 7 before installing the 8 trial. HTH Regards, Peter _______________________________ Peter Gold KnowHow ProServices On 9/7/07, menchin_elaine at emc.com <menchin_elaine at emc.com> wrote: > I'm attempting to download and install the free trial version of > Framemaker 8 from the Adobe website. It downloads fine but during the > install process I am asked for a serial number. I don't have one since > this is a trial version. The Adobe support person I contacted first > suggested re-downloading the sw (didn't help, the same thing happened), > then said that I cannot run the trial of Frame 8 without first removing > Frame 7 from my system. This isn't an option; we do our documentation > work in Frame 7 here. I just wanted to evaluate Frame 8's conditional > text features to see if we want to upgrade. Does this ring true - do I > really need to remove Frame 7 to evaluate Frame 8? >