Hi Emily, I doubt this is related to the FM9 trial, though *you* may indeed be running a version of Acrobat other than what FM is looking for. I'll leave that one for Dov, in case he's around...
It's my understanding that the trial is same installer as you would use normally, but without a serial number. I believe you can merely plug a valid serial number into the trial and continue on your way without reinstalling. (Note: this doesn't work for all valid s/n's, as some are for Frame, some for the TCS, and some are site licenses, as well as gov or edu market-specific) Questions: Question 1- Is your colleague able to PDF other books than this one? Question(s) 2- Do any dialogs come up while opening the book file or any of the files making up the book? Are you able to successfully update the book without errors? Suggestion 2- Resolve any dialogs (make sure all needed resources are available) and try again Question 3- (assumes Suggestion 1 has been completed) Have you tried saving as MIF and re-opening in FM8? -Matt -----Original Message----- From: [email protected] [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Emily Berk Sent: Monday, December 22, 2008 1:44 PM To: Framers at FrameUsers.com Subject: Frame 8 trial woes One of my colleagues is working for a company that is using Frame 8. He was having some problems generating a PDF, and, guess what -- his doc is due today. First thing he tried was to export his book and all its chapters to Frame 7. I was not able to read a single one. SO, I downloaded a free trial of FM 8 and tried to generate the PDF. My PC is a brand, spanking new Dell desktop (arrived this past Friday) with gazillions of bytes of RAM and oodles of empty hard drive space. There's almost nothing on the drive except for the trial version of FM 8 and Vista Home, which came pre-installed. I tried to use this copy of FM to export the book and all its chapters to FM 7, which I have running on a different PC. No dice. Still could not read any of the "exported" chapters, let alone the book file. So I gave that up and decided to run FM 8 natively. The first thing I noticed was that Frame 8 crashed pretty much incessantly. It always goes into an endless loop if I do a find on just the document and it can't find the text I've asked it to look for. I then have to go into the Windows Task Manager and kill the FM task. And then I have to either delete all the .recover.fm and the .lck files or re-open and re-save all the files in the book. (This does not happen if it successfully finds the text I ask it to look for and/or if I have it search the book and it does not find the text requested.) But also, sometimes I won't be doing anything at all, just reading the text of a file. All of a sudden, the screen goes grey and -- crash. And then there is the persistent Internal Error leading to crash, which seems to have occurred in reaction to pretty much every FM action I've tried in the last few hours. What were the triggers of this problem? I really can't say. But I can say that it happened repeatedly. Anyway, all this crashing and having to remove all the trashed recover and .lck files is why it took me from 7 until around noon to get around to trying to generate a PDF. By noon, finally, I had a generated book file with NO errors and no warnings. So then, feeling optimistic, I tried to generate a PDF. I first tried to do the Save as PDF. No error messages, but it took a LONG, LONG time on a very fast machine. Finally, I looked at the file directory and there was a TEXT file with the same name as the name of the book file, but without a file extension, and it was an Acrobat log, saying that the PDF generation had filed at page 49. So, I tried again. Same error. So then I deleted the chapter that included page 49, regenerated the doc, then tried to Save as PDF. Got an error about 10 pages later. Deleted THAT chapter too. Fixed the broken x-refs. Tried to Save as PDF. Log file, no PDF. So then I try to Print to Adobe PDF. Same problem. I guess I should create an empty book file and see if a PDF gets generated. But I haven't done that. I'm thinking that maybe the trial version of FM 8 requires a particular version of Acrobat and it doesn't have it? But, my colleague has the full install of the FM 8, with the new Acrobat, Robohelp, everything, and he couldn't generate the PDF, which is why this fell into my lap. I have been trying to make this work since 7 a.m. and it's after 1 p.m. now. Let me tell you the experience has been very frustrating. Well, he's off to work and has no PDF to submit. And I have a copy of his doc and am wondering if you all have any suggestions. And, well, wondering if the common experience is that the trial version of FM 8 crashes with no instigation at least once every 15 minutes? -- Emily Emily Berk http://www.armadillosoft.com/blog _______________________________________________ You are currently subscribed to Framers as matt at grafixtraining.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/matt%40grafixtraining.co m Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
