Thanks to Rebecca Officer and Fred Ridder for pointing me to the solution:

On the Links tab of the PDF Setup dialog box, select the "Create Named
Destinations for All Paragraphs" check box.

This increases my PDF file size by 27 percent, but now all the PDF links
work.

On Fri, Feb 22, 2008 at 3:19 PM, Doug <dougsfwriter at gmail.com> wrote:

> Hi-
>
> I have a document that I've added a number of cross references to.  I've
> noticed that while the cross references work properly within FrameMaker,
> clicking the hyperlink in the resulting PDF file does nothing:  many
> hyperlinks are broken.
>
> Upon further testing, I think the problem might be that I've changed the
> destination paragraph tag after I created the cross reference.  In other
> words, when I originally created the cross reference, the paragraph tag was
> H1.  The cross-reference marker text is "12345_H1:MyParaText."  I've kept
> that marker there, but changed the paragraph tag, say to H2.  When I
> eliminated the cross-reference marker and added a new one, such that the
> marker text is "56789_H2:MyParaText," the hyperlink does work in the
> resulting PDF file.
>
> Is this indeed the source of the problem?  Has anyone ever had this
> problem before?  I've had mismatched paragraph tags and marker text before
> without any problem, so this is surprising.  I didn't know if it might be
> related to the number of cross references.  Is there a limit?
>
> This is a major problem for me.  I've painstakingly added numerous cross
> references to make my Help system (and PDF files) more usable.  Hopefully,
> WebWorks will still produce the links properly, but I'm not sure that I want
> to keep these faulty links in the PDF files.  However, removing and
> reinserting markers for the paragraphs that changed tags would be ominous.
> Worse, I now think that I can never change paragraph tags for a paragraph
> that contains a cross-reference marker.  That would be a nasty limitation,
> one that makes cross references less useful.
>
> I'm using Frame 7.2p158 unstructured and Adobe Acrobat Distiller 8.1.2.
> Could this possibly be a problem with incompatibilities between Frame 7.xand 
> Distiller
> 8.x?
>
> Thanks for any insights.
>
> Doug
>
>
>

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