I ran into a bug recently where I saw no blank pages, but they appeared in a 
PDF generated using automated scripts.
Here was what happened:
template 1 ws converted to template 2 and then template 3 using Framescript.? 
Somehow the framescript introduced a bug in one of the tables whereby content 
in the table was duplicated on 2 pages.? This was only apparent in the Frame 
document when you highlighted the entire table.? The table had to be deleted 
and re-created. Then the mystery page went away.
Depending on what you are using to generate online help, I could see the tool 
adding the blank page because the ending chapter paragraph tag is empty, or 
because like you say you have the doc set to print double-sided.

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