Most, if not all, of the problems are from the fntcache.dat file on the C
drive. To fix this problem, do the following:

Open Notepad. Enter this text in Notepad:

del c:\windows\system32\fntcache.dat
shutdown -s

Save the file as a .bat file on your desktop. Mine is called
"delfontcache.bat" When you run this .bat file, it deletes the fntcache and
shuts your PC down. The result is that FrameMaker doesn't crash any more. So
before you shut down your PC (every time), run this .bat file to clear out
the fntcache and shut down for you - problem solved.

On Fri, May 16, 2008 at 11:40 AM, Anderson, Ben <
Ben.Anderson at> wrote:

> Frame Gang,
> I'm in the process of testing the evaluation copy of Technical
> Communication Suite and have run into a couple of crashes.
> I've got a book (created in Frame 7.2) that I've opened in Frame 8.0
> (p273) and tried to convert to PDF.  I can get the book to update just
> fine, but when I "save as PDF", Frame crashes.  I've also printed the
> book to postscript and then tried to distill the files to PDF, but then
> distiller crashes.
> I have all of the system requirements (i.e., disk space, RAM, etc.), so
> I don't think that's an issue, but I'm not positive.
> Also, I'm using the standard Adobe PDF printer that comes with the Tech
> Comm Suite install.
> Any info would be greatly appreciated.
> Thanks,
> --Ben
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