Hi David, I can defend your position and help you with your problem but only to a limited degree on both. I've used Flare and FrameMaker together for a couple of years and I can tell you that the issue you are facing may appear to be related to FM but is entirely a Flare issue. When Flare imports files, it invokes Acrobat to convert some (but not all) image types it encounters in your FrameMaker files. I haven't had enough graphics problems when importing files to investigate the nuances of how, when, or why Flare does this. However, I can recommend that you contact Flare support rather than post this issue on the FM users list. You can call MadCap Software at 1-888-623-2271 ext #3.
I know you're getting some negative feedback from FM users on this. I hope it doesn't discourage you from posting FM issues in the future. Jon Harvey Manager, Desktop Documentation CambridgeSoft Corporation 100 CambridgePark Drive Cambridge, MA 02140 (617) 588-9354 -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of David Schor Sent: Thursday, March 05, 2009 1:54 PM To: Mike Wickham Cc: framers Subject: Re: Error generating WebHelp/WebHelpPlus output in Flare v4.2 "It seems to me that the FrameMaker forum is not the place to be looking for Flare support." Why not? Work in FrameMaker is an integral part of this process, and the problem is specifically happening with import of FrameMaker files into Flare, which I believe that some other members of this forum are doing also, occasionally. It's perfectly reasonable to believe and hope that there are FM users on this list that can answer my question. David -- David Schor Technical Writer Afcon Software and Electronics Mobile: 054 478 8253 davids at afcon-inc.com dsch.tw at gmail.com On Thu, Mar 5, 2009 at 6:51 PM, Mike Wickham <info at mikewickham.com> wrote: > So, is Flare v4.2 only support Acrobat 8, meaning I must purchase an >> upgrade >> in order to work with Flare? Or is there a way to fix this problem in the >> configuration? >> > > > It seems to me that the FrameMaker forum is not the place to be looking for > Flare support. > > Mike Wickham > > _______________________________________________ You are currently subscribed to Framers as jharvey at cambridgesoft.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/jharvey%40cambridges oft.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.