Using TCS2 install disks, Adobe FM 9 and Robohelp will install BUT when I try to find the Adobe PDF printer in FM it's not there and Adobe Acrobat Extended Pro won't install at all and craps out the installation.
done with emails to the list. I will figure out what to over the next few days and go from there. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum Writing Sent: Wednesday, November 11, 2009 3:24 PM To: 'Combs, Richard' Cc: framers at lists.frameusers.com; 'Free Framers' Subject: RE: HUGE Problem with Adobe TCS2 and Distiller Okay, Status to date - I have apparently removed now all folders/files related to TCS2 - Nothing appears at all under the program files directory (long story there - but I got them deleted) and nothing appears In Revos uninstaller and windows clean install; HOWEVER, i thought I would play it safe and install FM 7.2 first as I was successfully using this and creating PDFs before installing Adobe TCS2, but when I install this, at the prompt to install distiller, I get the message that setup has detected I have a more current version (Ha!) and won't install distiller, so now I am hosed completely for FM 7.2. Where in the hell do I go look now? I even went to the registry and couldn't find entries to distiller, so. . . TCS2 has managed to take me down all the way now - I can't even use FM 7.2 as distiller won't install. Again, any and all advice is appreciated. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com -----Original Message----- From: Combs, Richard [mailto:richard.co...@polycom.com] Sent: Wednesday, November 11, 2009 2:39 PM To: Spectrum Writing Cc: framers at lists.frameusers.com; Free Framers Subject: RE: HUGE Problem with Adobe TCS2 and Distiller Spectrum Writing wrote: > the program folders for Adobe Acrobat Pro 9 C:\Program Files > (x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat) will not > delete - under no circumstances can I get these deleted - That part is SOP for most software uninstalls. If there are any locally modified files -- e.g., settings/config files, user or system data of any kind -- the uninstall program generally leaves those (and the directory structure that contains them) behind. That way, you can uninstall/reinstall without losing your settings, templates, preferences, etc. (Yeah, I know -- all that stuff is supposed to be somewhere in Documents and Settings, not Program Files. But go uninstall any 5 or 6 randomly selected applications, and I bet half of them will leave a Program Files directory or three containing some kind of data.) I'm guessing that if you explore the directories that remain, you'll see that the application files (.exe, .dll, etc.) are gone and only data files remain. >From the rest of what you say, it sure sounds like there is a real problem (not the least with Adobe support). But be aware that the mere existence of those folders is probably not part of that problem. > 1.) when I say uninstall Adobe Acrobat pro 9 using TCS2 uninstall, it says > that Adobe Acrobat Pro 9 is NOT installed on my system. > > 2.) when I go to the control panel, nothing is showing for TCS2 or Adobe > Acrobat Pro 9 > > 3.) when I open Windows Install clean and even Revo uninstaller, NOTHING > shows for adobe Acrobat Pro 9. If the Add or Remove Programs list doesn't include "Adobe Technical Communication Suite 2," then presumably you've uninstalled the entire suite. Explore the Program Files directories that remain and you should be able to confirm that. > so, when I try to install using my TCS2 installation disks, FM9 and RH8 > install, then the system craps out on Adobe Acrobat Pro Extended and I > can't > get past this and as result, I can't install Captivate and Photoshop. So it completed the FM and RH installs? At that point, go to Control Panel > Add or Remove Programs and see if Adobe Technical Communication Suite 2 is listed. If so, click Change/Remove to open the TCS 2 Installer (the one on your hard disk, not on the DVD). Make a note of what the status of the products is -- which are shown as installable and which are listed as reinstallable -- that information may be useful to you or to support (I know, I'm an optimist) later. Then, I'd suggest selecting all the products that can be installed or reinstalled and trying to run this installer (not the one on the DVD). If necessary, fire up Task Manager and end any processes that the installer says are running, like RSO3Server.exe. You do have admin rights, right? Sorry, I can't think of anything else right now -- other than raising more hell with Adobe support. Good luck! Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 ------ rgcombs AT gmailDOTcom 303-777-0436 ------ _______________________________________________ You are currently subscribed to Framers as info at spectrumwritingllc.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/info%40spectrumwritingll c.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.