Hi Gay,
Maike wrote you some days ago: What is an Online Help? (Maike is a very excellent Author and expert in New Media). In the past we had a comparison of RoboHelp and WebWorks, but I mean that is not deciding today. I mean there are three aspects important today: 1. An Online Help is a format, that an user can in an application to push a HELP Button or F1 (context-sensitive) and open the context-sensitive Help. Is that important, then I need a format like EclipseHelp, HTMLHelp, WebWorksHelp, WebHelp, ? ? a Help format not a HTML. Why? It?s easy to set a TopicAlias marker in the source (Word, DITA or FrameMAker) and generate the Online Help ? ready. The development of the application should know, what they have to do to call a help topic. (We can talk it to the developer ?). 2. If I need a ?future format? perhaps on a mobile device (and I add to think about more as one format ? see Package Publishing):
