I don't have control of the agenda. John X Posada SR AML Syst & Ops Supt Data Analyst | Global Risk Analytics | HSBC North America Holdings Inc 330 Madison Ave., NY NY __________________________________________________________________ Phone Int: 212-525-5483 Ext: 646-735-1857 Fax Conference Bridge - 877-304-0052, Code 74809254 Email john.x.pos...@us.hsbc.com __________________________________________________________________ Protect our environment - please only print this if you have to!
From: "Etzel, Gary" <gary.et...@dnvgl.com> To: John X Posada/HBUS/HSBC@HSBC02, "framers@lists.frameusers.com" <framers@lists.frameusers.com> Date: 05/20/2016 02:16 PM Subject: RE: [Framers] What causes documentation to fail I think you should pose the question as "What causes documentation to succeed?" Present the issue in a positive light, not a negative one. For example: - Employing trained, dedicated technical communicators. - Involving technical documentation from the first day of the project. - Clearly defining roles, responsibilities, and scope. And so on. Gary -----Original Message----- From: Framers [mailto:framers-bounces +gary.etzel=dnvgl....@lists.frameusers.com] On Behalf Of john.x.pos...@us.hsbc.com Sent: Friday, May 20, 2016 12:49 PM To: framers@lists.frameusers.com Subject: [Framers] What causes documentation to fail Hi, guys...by end of today, I need to present to my manager a few bullet points for a presentation she is doing on Monday. The subject is: "What Causes Documentation to Fail" I've started with a few points: Not writing to a well-understood target audience Including too little or too much information Failure to bring documentation into the project early enough in the project Failure to establish a governance, review, and approval structure Lack of clear roles and responsibilities Belief that “anyone can produce acceptable documentation” Lack of feedback early enough in the process to implement without wasting a large amount of work and/or affecting deadline Scope creep Anyone want to add more to the list? John X Posada SR AML Syst & Ops Supt Data Analyst | Global Risk Analytics | HSBC North America Holdings Inc 330 Madison Ave., NY NY __________________________________________________________________ Phone Int: 212-525-5483 Ext: 646-735-1857 Fax Conference Bridge - 877-304-0052, Code 74809254 Email john.x.pos...@us.hsbc.com __________________________________________________________________ Protect our environment - please only print this if you have to! ----------------------------------------- ****************************************************************** This E-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return E-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. 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