So, in case anybody thinks Adobe cares about its customers, think again. I posted to the list as you know on Tuesday about problems activating a license for an Adobe product. (Not FM, but as it is an Adobe product I figured that was the only way I could get Adobe's attention - on an Adobe list).
This is a VERY OLD product - I have had the installation disk for it for like a gazillion years. It's Adobe Design Standard CS6 for Windows. I bough this product way back in the in the mid-2000s, and successfully installed it, registered it, and used it for many years. I eventually uninstalled it, and then two years ago, I needed quick access to Photoshop to work with an .eps graphic, so I installed it again with the heavily faded license code on the disk and voila, no issues. Installed beautifully, worked fine. . .etc. I uninstalled it about two years ago as it was taking up a lot of space on my system and wasn't using it anymore. Well, along comes a client who has sporadic eps graphics, so I decided to reinstall it on an old system that holds rarely used applications - just ones needed for one-offs here and there. I go to install the software, enter the activation code and blam . . . I get the message the code has been revoked. What??? That makes no sense, but Adobe revokes a code only if the code is invalid, which it is not. I have successfully installed, deactivated, and uninstalled this software several times over the past 12 or so years and this is the first time that I have received this message. Adobe is flat out refusing to assist me whatsoever. I was told that somehow/someway that this activation number has been compromised - either an unscrupulous reseller has used this activation code multiple times, another vendor has somehow gotten hold of the activation code, . . .. the possibilities seem so far-fetched to me, I kinda' tuned out after the "support" rep. started droning on. Adobe has stated that unless I can provide absolute proof of purchase that I am SOL -yea, proof of purchase on a 12+ year old product. God only knows where the lone piece of paper is after all these years. I figured registering the product and at least having permanent access to the activation code would save me, but not so much, huh? I have been an Adobe customer for over 22 years, the number of purchases of Adobe products that I have made is well in to the double digits and NEVER ONCE, and I mean NEVER, have I had this problem before. I purchased all my products either directly from Adobe or from an authorized reseller and I am pretty sure this was from a reseller, but for the life of me, after 12+ years, I cannot remember the name/provided proof of purchase and what would it matter? God knows how many Adobe resellers have gone the way of the DoDo bird over the last decade or so. I was evaluating two approaches for a new client project - either Flare or Adobe FM/ePub and guess what? Adobe just made the decision for me like that - Flare here I come. Tammy Van Boening Tammy dot vanboening at spectrumwritingllc dot com www.spectrumwritingllc.com _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
