I know, I know. It is not up to me, and it is not my system. But I have had a fair bit if experience dealing with their rubbish over the years. eg on the machine I use the most I currently have a valid Adobe product that I cannot activate simultaneously with other Adobe software because the computer already has an enterprise license. That is, I cannot have more than one activated license at a time on the same machine. So when I want to use it, I have to deactivate the enterprise license (log out of the cloud service) and not run the enterprise software then log into my cloud service while I run the other software. Nuts. I and our ICT people have been onto Adobe and met the corporate brick wall. We have around 35000 users…
Seriously, I would look at GIMP. Free and open source, long pedigree, etc. Alan -- Dr Alan Litchfield AlphaByte PO Box 1941 Auckland, New Zealand 1140 > On 8/06/2018, at 08:00, <tamm...@spectrumwritingllc.com> > <tamm...@spectrumwritingllc.com> wrote: > > And how would you like me to do that Alan? I would not and absolutely have > not re-issued the code to someone else. Why would I do that? It's my product > that I paid for. . . short of stating emphatically that I haven't and > showing that I have registered my product with me and me alone. . . Is there > not a way for them to search their DB and see if someone else has used this > code? I certainly can't. > > Their system does suck - and their lack of support for an almost 25 year > customer w/ double-digit purchases is just egregious. > > TVB > > -----Original Message----- > From: Framers > <framers-bounces+tammyvb=spectrumwritingllc....@lists.frameusers.com> On > Behalf Of Alan Litchfield > Sent: Thursday, June 7, 2018 1:56 PM > To: An email list for people using Adobe FrameMaker software. > <framers@lists.frameusers.com> > Subject: Re: [Framers] Follow up to Adobe "support" > > Hi Tammy, > > That paints (sorry, bad pun I know) a different picture. > > I wonder if what they meant was that your successful re-installation on an > unknown machine (to them) attempt was picked up as piracy in motion and at > that point they revoked the code so it could not be re-installed again after > that. For second language speakers, correct grammar in sequence descriptions > is difficult sometimes. > > So. It appears the problem is that they want you to prove to them that you > have not re-issued this license code to someone else to use. I think in this > instance, they are correct and it is now up to you to do that. > > IIRC, since the CS series started, Adobe changed how licenses are managed > and registered the device and sales region onto which the software is > installed. This is part of the reason I have had so many problems as I > described in my initial response (starting the software in different sales > regions fritzes the license). When you change machines, you are supposed to > let their system know it is the same license but on a new machine and the > process has always been a PITA. As you re-installed your copy onto a > different machine, it triggered the anti-piracy protocol. > > What to do? Find the proof of purchase or use GIMP. Their system sucks. > > Sorry > Alan > > > -- > Dr Alan Litchfield > AlphaByte > PO Box 1941 > Auckland, New Zealand 1140 > >> On 8/06/2018, at 06:36, <tamm...@spectrumwritingllc.com> > <tamm...@spectrumwritingllc.com> wrote: >> >> Oh, and I was just informed by Adobe Support that even with an >> invalid/revoked license code, an initial installation and registration >> is allowed, but it's AFTER you uninstall and attempt to reinstall that >> you get hammered. Really? And on what planet has anyone ever been able >> to install an Adobe product successfully w/ an invalid code and not had a > problem? >> Ironically, it's the valid codes that have always caused grief. And >> besides that, this wonderful fabrication of an excuse doesn't hold >> water w/ me because I have successfully >> installed/uninstalled/reinstalled this software at least three times over > the past decade plus. >> >> Nice try Adobe - got beachfront property for me in Arizona as well? >> >> >> >> Tammy Van Boening >> Tammy dot vanboening at spectrumwritingllc dot com >> www.spectrumwritingllc.com >> >> -----Original Message----- >> From: Framers >> <framers-bounces+tammyvb=spectrumwritingllc....@lists.frameusers.com> >> On Behalf Of tamm...@spectrumwritingllc.com >> Sent: Thursday, June 7, 2018 12:07 PM >> To: 'An email list for people using Adobe FrameMaker software.' >> <framers@lists.frameusers.com> >> Subject: [Framers] Follow up to Adobe "support" >> >> So, in case anybody thinks Adobe cares about its customers, think >> again. I posted to the list as you know on Tuesday about problems >> activating a license for an Adobe product. (Not FM, but as it is an >> Adobe product I figured that was the only way I could get Adobe's >> attention - on an Adobe list). >> >> >> >> This is a VERY OLD product - I have had the installation disk for it >> for like a gazillion years. It's Adobe Design Standard CS6 for >> Windows. I bough this product way back in the in the mid-2000s, and >> successfully installed it, registered it, and used it for many years. >> I eventually uninstalled it, and then two years ago, I needed quick >> access to Photoshop to work with an .eps graphic, so I installed it >> again with the heavily faded license code on the disk and voila, no >> issues. Installed beautifully, worked fine. . .etc. I uninstalled it >> about two years ago as it was taking up a lot of space on my system and > wasn't using it anymore. >> >> >> >> Well, along comes a client who has sporadic eps graphics, so I decided >> to reinstall it on an old system that holds rarely used applications - >> just ones needed for one-offs here and there. I go to install the >> software, enter the activation code and blam . . . I get the message >> the code has been revoked. What??? That makes no sense, but Adobe >> revokes a code only if the code is invalid, which it is not. I have >> successfully installed, deactivated, and uninstalled this software >> several times over the past 12 or so years and this is the first time that > I have received this message. >> >> >> >> Adobe is flat out refusing to assist me whatsoever. I was told that >> somehow/someway that this activation number has been compromised - >> either an unscrupulous reseller has used this activation code multiple >> times, another vendor has somehow gotten hold of the activation code, >> . . .. the possibilities seem so far-fetched to me, I kinda' tuned out >> after the "support" rep. started droning on. >> >> >> >> Adobe has stated that unless I can provide absolute proof of purchase >> that I am SOL -yea, proof of purchase on a 12+ year old product. God >> only knows where the lone piece of paper is after all these years. I >> figured registering the product and at least having permanent access >> to the activation code would save me, but not so much, huh? >> >> >> >> I have been an Adobe customer for over 22 years, the number of >> purchases of Adobe products that I have made is well in to the double >> digits and NEVER ONCE, and I mean NEVER, have I had this problem >> before. I purchased all my products either directly from Adobe or from >> an authorized reseller and I am pretty sure this was from a reseller, >> but for the life of me, after 12+ years, I cannot remember the >> name/provided proof of purchase and what would it matter? God knows >> how many Adobe resellers have gone the way of the DoDo bird over the last > decade or so. >> >> >> >> I was evaluating two approaches for a new client project - either >> Flare or Adobe FM/ePub and guess what? Adobe just made the decision >> for me like that >> - Flare here I come. >> >> >> >> >> >> Tammy Van Boening >> >> Tammy dot vanboening at spectrumwritingllc dot com >> >> www.spectrumwritingllc.com >> >> >> >> _______________________________________________ >> >> This message is from the Framers mailing list >> >> Send messages to framers@lists.frameusers.com Visit the list's >> homepage at http://www.frameusers.com Archives located at >> http://www.mail-archive.com/framers%40lists.frameusers.com/ >> Subscribe and unsubscribe at >> http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com >> Send administrative questions to listad...@frameusers.com >> >> _______________________________________________ >> >> This message is from the Framers mailing list >> >> Send messages to framers@lists.frameusers.com Visit the list's >> homepage at http://www.frameusers.com Archives located at >> http://www.mail-archive.com/framers%40lists.frameusers.com/ >> Subscribe and unsubscribe at >> http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com >> Send administrative questions to listad...@frameusers.com > > _______________________________________________ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com Visit the list's homepage at > http://www.frameusers.com Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com > > _______________________________________________ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com