Oh, and I was just informed by Adobe Support that even with an invalid/revoked license code, an initial installation and registration is allowed, but it's AFTER you uninstall and attempt to reinstall that you get hammered. Really? And on what planet has anyone ever been able to install an Adobe product successfully w/ an invalid code and not had a problem? Ironically, it's the valid codes that have always caused grief. And besides that, this wonderful fabrication of an excuse doesn't hold water w/ me because I have successfully installed/uninstalled/reinstalled this software at least three times over the past decade plus.
Nice try Adobe - got beachfront property for me in Arizona as well? Tammy Van Boening Tammy dot vanboening at spectrumwritingllc dot com www.spectrumwritingllc.com -----Original Message----- From: Framers <framers-bounces+tammyvb=spectrumwritingllc....@lists.frameusers.com> On Behalf Of tamm...@spectrumwritingllc.com Sent: Thursday, June 7, 2018 12:07 PM To: 'An email list for people using Adobe FrameMaker software.' <framers@lists.frameusers.com> Subject: [Framers] Follow up to Adobe "support" So, in case anybody thinks Adobe cares about its customers, think again. I posted to the list as you know on Tuesday about problems activating a license for an Adobe product. (Not FM, but as it is an Adobe product I figured that was the only way I could get Adobe's attention - on an Adobe list). This is a VERY OLD product - I have had the installation disk for it for like a gazillion years. It's Adobe Design Standard CS6 for Windows. I bough this product way back in the in the mid-2000s, and successfully installed it, registered it, and used it for many years. I eventually uninstalled it, and then two years ago, I needed quick access to Photoshop to work with an .eps graphic, so I installed it again with the heavily faded license code on the disk and voila, no issues. Installed beautifully, worked fine. . .etc. I uninstalled it about two years ago as it was taking up a lot of space on my system and wasn't using it anymore. Well, along comes a client who has sporadic eps graphics, so I decided to reinstall it on an old system that holds rarely used applications - just ones needed for one-offs here and there. I go to install the software, enter the activation code and blam . . . I get the message the code has been revoked. What??? That makes no sense, but Adobe revokes a code only if the code is invalid, which it is not. I have successfully installed, deactivated, and uninstalled this software several times over the past 12 or so years and this is the first time that I have received this message. Adobe is flat out refusing to assist me whatsoever. I was told that somehow/someway that this activation number has been compromised - either an unscrupulous reseller has used this activation code multiple times, another vendor has somehow gotten hold of the activation code, . . .. the possibilities seem so far-fetched to me, I kinda' tuned out after the "support" rep. started droning on. Adobe has stated that unless I can provide absolute proof of purchase that I am SOL -yea, proof of purchase on a 12+ year old product. God only knows where the lone piece of paper is after all these years. I figured registering the product and at least having permanent access to the activation code would save me, but not so much, huh? I have been an Adobe customer for over 22 years, the number of purchases of Adobe products that I have made is well in to the double digits and NEVER ONCE, and I mean NEVER, have I had this problem before. I purchased all my products either directly from Adobe or from an authorized reseller and I am pretty sure this was from a reseller, but for the life of me, after 12+ years, I cannot remember the name/provided proof of purchase and what would it matter? God knows how many Adobe resellers have gone the way of the DoDo bird over the last decade or so. I was evaluating two approaches for a new client project - either Flare or Adobe FM/ePub and guess what? Adobe just made the decision for me like that - Flare here I come. Tammy Van Boening Tammy dot vanboening at spectrumwritingllc dot com www.spectrumwritingllc.com _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
