IMO, Adobe treats us as open wallets from which to extract more and more money - but they deal only reluctantly with our support issues (you have to be *very* persistent) and (almost) never fix the actual problem. (How many of you have searched the web for an "Adobe solution" and come across a bunch of forums with reams of the same complaint as yours, and the complaints date back 5, 7, 12 or more years?)
I've also had the "unhelpful and/or hours-on-hold support" issue with other products (Creative Suite, anyone?) and don't get me started on the dog poo they call "Adobe Digital Editions", which they refuse to fix and also refuse to support. Yes, I know ADE is free, but do it right or don't do it at all. Alison -----Original Message----- From: Framers <framers-bounces+acraig=greenlightinnovation....@lists.frameusers.com> On Behalf Of Caroline Tabach Sent: Wednesday, October 13, 2021 11:47 PM To: An email list for people using Adobe FrameMaker software. <framers@lists.frameusers.com> Subject: Re: [Framers] Stefan wanted to know why so many of us Adobe users "feel" the way we do about Adobe Well, I had Frame 7 for ages and ages, and used to see all the stories on forums, so never moved till we got Windows 10 and then went straight to frame 2015, so did not encounter these issues. Now I am in a place which is not using Frame Caroline Tabach On Wed, 13 Oct 2021, 23:17 , <tamm...@spectrumwritingllc.com> wrote: > Yea, pretty much. . . I figured after the installation fiascos that > started with the first attempt at the Technical Communication Suite (TCS, > 2009 - remember that!), Adobe had to catch on fast about this issue, but > apparently that has not been the case. . . it was horrible then and has > stayed just as horrible now. . . at the time, I remember that I referred to > TCS as "Totally Cr*ppy Software.) > > I was an early adopter, and learned fast NOT to be in the case of Adobe. . > . that hosed my system so badly that I had to basically take it down to > bare metal and set everything up from scratch again and I was not the only > one who suffered such a fate. . . > > Tammy Van Boening > Tammy dot vanboening at spectrumwritingllc dot com > https://urldefense.com/v3/__http://www.spectrumwritingllc.com__;!!Oq50-tQ!4YeNP0FWmIjoppPuC6df0zc9rQPfVoaiTMJ-jXcUS-UBlYEMRSBcfhP1w2ORHqEap0GTOUFa$ > > > > -----Original Message----- > > From: Framers <framers- > > bounces+tammyvb=spectrumwritingllc....@lists.frameusers.com> On > > Behalf Of Peter Gold > > Sent: Wednesday, October 13, 2021 1:34 PM > > To: An email list for people using Adobe FrameMaker software. > > <framers@lists.frameusers.com> > > Subject: Re: [Framers] Stefan wanted to know why so many of us Adobe > > users "feel" the way we do about Adobe > > > > Egad, Tammy! Are you saying, "At least it hasn't gotten worse?" :) > > > > On Wed, Oct 13, 2021 at 2:23 PM <tamm...@spectrumwritingllc.com> > > wrote: > > > > > I just remember a conversation that I had with Dov many years ago when > > > I was still attending conferences and even back then, I was lamenting > > > about all that Adobe could do so wrong when it came to > > > installing/reinstalling/uninstalling and Dov's comment to me was that > > > a gentleman at the sister conference had commented to Dov "When in the > > > H*LL is Adobe going to stop screwing up my systems!!!" > > > > > > Even after 20+ years of this, nothing has apparently changed and that > > > is sad. > > > > > > TVB > > > > > > > > > Tammy Van Boening > > > Tammy dot vanboening at spectrumwritingllc dot com > > > https://urldefense.com/v3/__http://www.spectrumwritingllc.com__;!!Oq50-tQ!4YeNP0FWmIjoppPuC6df0zc9rQPfVoaiTMJ-jXcUS-UBlYEMRSBcfhP1w2ORHqEap0GTOUFa$ > > > > > > > > > > > > > > > > -----Original Message----- > > > > From: Framers <framers- > > > > bounces+tammyvb=spectrumwritingllc....@lists.frameusers.com> On > > > > Behalf Of A Craig > > > > Sent: Wednesday, October 13, 2021 12:06 PM > > > > To: An email list for people using Adobe FrameMaker, software. > > > > <framers@lists.frameusers.com> > > > > Subject: Re: [Framers] Stefan wanted to know why so many of us Adobe > > > > users "feel" the way we do about Adobe > > > > > > > > > > > > I wholeheartedly agree — except, sadly, I'm not semi-retired. > > > > > > > > Alison > > > > > > > > > > > > From: tamm...@spectrumwritingllc.com > > > > To: "An email list for people using Adobe FrameMaker, software." > > > > <framers@lists.frameusers.com> > > > > Sent: Tuesday, 12 October, 2021 15:55:26 > > > > Subject: [Framers] Stefan wanted to know why so many of us Adobe > > > > users "feel" the way we do about Adobe > > > > > > > > Because every single solitary time that I have to > > > > uninstall/reinstall an > > > Adobe > > > > app., I hold my breath to see what kind of friggin' rabbit hole > > > > Adobe > > > takes me > > > > down and yep, it pulled a doozy on me this week, and thanks to > > > > Adobe, I > > > lost > > > > a good 2 hours' worth of work to get my system back up to 'snuff. > > > > > > > > I can give details if interested, but I just wanted to chime in to > > > > the > > > thread > > > > from a few weeks ago, where someone stated that they feel that Adobe > > > > hates their customers. . . well, yea, I understand that feeling. I > > > > LOVE > > > Adobe > > > > products. . . I HATE installing/uninstalling them and I hate that > > > > Adobe apparently does absolutely NO regression/system testing on > > > > their stuff when it comes to this. > > > > > > > > Count me in as another very dissatisfied and p*ssed off Adobe > > > > customer who is grateful to be semi-retired and not having to deal > > > > w/ this cr*p > > > for > > > > much longer. > > > > > > > > > > > > > > > > Tammy Van Boening > > > > Tammy dot vanboening at spectrumwritingllc dot com > > > > https://urldefense.com/v3/__http://www.spectrumwritingllc.com__;!!Oq50-tQ!4YeNP0FWmIjoppPuC6df0zc9rQPfVoaiTMJ-jXcUS-UBlYEMRSBcfhP1w2ORHqEap0GTOUFa$ > > > > _____ > > > > > > > > > > > > > > <https://urldefense.com/v3/__https://home.mcafee.com/utm_medium=email&utm_source=link&utm_c__;!!Oq50-tQ!4YeNP0FWmIjoppPuC6df0zc9rQPfVoaiTMJ-jXcUS-UBlYEMRSBcfhP1w2ORHqEapzdyWVt6$ > > > > > > ampaign=sig-e > > > > > > mail&utm_content=emailclient?utm_medium=email&utm_source=link&utm > > > > _campaign=s > > > > 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