Maybe you can link your testimonial or put it here also? :D http://wiki.freeswitch.org/wiki/Testimonials
On Tue, Aug 4, 2009 at 8:54 PM, Diego Viola <[email protected]> wrote: > Very cool, and yes, FreeSWITCH does rock =D > > Both the software and the community ;) > > 2009/8/4 João Mesquita <[email protected]> > > If this is good for me to hear, I would imagine to the core team. >> >> Despite of this not being a group support meeting, I have to say that: >> Thank you for sharing, Seven. >> >> jmesquita >> >> On Tue, Aug 4, 2009 at 4:17 AM, Seven Du <[email protected]> wrote: >> >>> Hello All - In the spirit of ClueCon (which we are missing this year, >>> but hopefully not next), we wanted to document our "FreeSWITCH Story". >>> We've posted it to the wiki( >>> http://wiki.freeswitch.org/wiki/FreeSWITCH_Testimonial_on_Idapted.com) >>> and it is copied below. >>> >>> Thank you all and enjoy a good conference! >>> >>> Seven Du (seven) >>> Jonathan Palley (jpalley_idapted) >>> Idapted Ltd. >>> >>> >>> *How FreeSWITCH has created hundreds of job opportunities and changed >>> lives. * >>> >>> We want to share our experience working with FreeSWITCH. FreeSWITCH has >>> been a key enabler of our business. We hope this story can be a small way >>> to say a very big THANK YOU ALL. >>> >>> "Changing lives" is an over-used cliche, but in this case, FreeSWITCH has >>> really allowed us to do just that. >>> >>> What We Do: >>> We are not a telephony business; we are an educational technology and >>> service business. In Asia (China, in our case) students must pass English >>> examinations to study or work abroad and gain new experiences. However, >>> there is limited access to native English speakers and the access students >>> can gain is typically very expensive. At the same time, in the U.S., there >>> are many professionals looking for work-at-home opportunities - people who >>> need jobs and would create great teachers. Through our technology and >>> content we empower these people to be effective English teachers. Does it >>> work? Yes. The majority of our students are getting test scores that many >>> failed for years to get. Just hours ago one student called one of our sales >>> agents crying with joy. And for our teachers, they are now working in an >>> industry that was previously unavailable to those living in the U.S. >>> http://www.idapted.com >>> >>> Why FreeSWITCH Enables This: >>> FreeSWITCH has been a key enabler of our business. Recording calls, >>> controlling routing, integrating with various web-based interfaces, enabling >>> multiple endpoints - these are all key features of what we must do. Most >>> importantly, setting up various servers and routes to mitigate cross-Pacific >>> and country-specific network challenges is key. Doing what we are doing >>> with commercial solutions would have made the business unworkable. >>> >>> Our Experiences with FreeSWITCH: >>> We started using FreeSWITCH as our VoIP Platform in April 2008, after >>> receiving unsatisfactory results with other open source solutions. It took >>> one day of reading through the FreeSWITCH source code to know, "this is it. >>> This is the VoIP platform we build our business on". It took a few days of >>> working with the extremely competent and focused community to re-affirm this >>> commitment. >>> >>> Our Setup: >>> Our teachers use a custom software that integrates a VoIP client with our >>> web based platform. Students connect to our teachers "on-demand". Simply >>> put, on a web-based comet interface the student enters a phone number (or a >>> skype name or a gtalk account) and our platform bridges the best available >>> trainer and the student. At the same time a web-based interface is being >>> updated. >>> >>> The challenge for us is the connection between teachers and students over >>> a cross-continent network. For example, we experienced problems earlier this >>> year when a Asis-Pacific communication fiber broken... So, we've learned to >>> setup multi servers in multiple datacenters for redundancy. >>> >>> We run multi instances of FreeSWITCH so we can always use the cutting >>> edge and mitigate the effects of bugs. A main, "stable" FreeSWITCH(FS) >>> instance connect to other FreeSWITCHes - Fs-skype only loads mod_skypiax and >>> FS-gtalk only loads mod_dingaling. Here is one beauty of FS: We just had to >>> create different conf dirs (/usr/local/freeswitch, /usr/local/skype, >>> /usr/local/gtalk etc). This allows us to run the same code base over >>> different configurations, and call skype and gtalk accounts just like a >>> normal PSTN gateway (sofia/gateway/pstn/.... or sofia/gateway/skype/.... or >>> sofia/gateway/gtalk/.... ). More important, if one FS (say FS-skype) behaves >>> abnormally or crashes, we can easily change to another FS-skype server (we >>> run other servers located in various places in China and HK for >>> redundancy). >>> >>> FS --| >>> |---PSTN gateways >>> |--- FS-skype >>> |--- FS-gtalk >>> |--- FS-skype2 >>> |--- more ... >>> >>> >>> >>> COMMUNITY: >>> >>> The community's commitment cannot be undervalued. The insightful, >>> modular design of FreeSWITCH allows anyone to contribute, whereever their >>> skills lie. It also allows us to easily make modifications to the >>> underlying code to suit our specific use-cases We want to highlight a few >>> key people and modules in the FS ecosystem: >>> >>> mod_sofia: SIP is how we connect to our PSTN gateways and to our teachers >>> clients. PSTN is zero-conf for the user and mitigates troubles with the end >>> users network/microphone, etc (which is significant with our user base). >>> However, cheap providers fail randomly and FreeSWITCH's ability to control >>> routing, use multiple endpoints all while clearly seeing what is going on is >>> key. >>> Most importantly, anthm and the core team have been super helpful in >>> getting SIP to work with us. Back in the pre 1.0 days anthm made >>> significant changes to mod-sofia to enable clients behind nats without STUN. >>> Its important to point out that he didn't just make the changes -he forced >>> us to really make a compelling case as to why the changes were important for >>> FreeSWITCH. This is a good thing. >>> >>> skype (mod_skypiax): Due to the facts that users prefer skype, we >>> configured skypiax. It was unstable at the beginning and that's one of the >>> reason we started running that separate FS instance. To be fair, it has >>> caused a lot of trouble - but we know this, its new software that takes a >>> big risk and implements a complex hack. What is important is that the >>> author of skypiax(Giovanni Maruzzelli) has been a huge help. He's been very >>> active fixing bugs and logging in to our box to help trouble shoot. We owe >>> him a *big* thanks. >>> >>> To make Skypiax more useful, we also created some patches including the >>> ANY and RR interfaces for sequential and round robin line hunting, some bug >>> fixes and other features like continue-load-on-fail and auto-skype-user >>> which haven't been merged into trunk yet. Thanks a community that gives us a >>> platform where we can all benefit and contribute. >>> >>> erlang (mod_erlang_events): Another key enabler of the next release of >>> our system is the erlang interface. We have a complex realtime queue >>> routing system has it handles input not just from freeswitch, but numerous >>> other web interfaces and sockets. Erlang was the perfect technology to >>> implement this in and luckily an Erlang module for FreeSWITCH was already >>> written. Beautiful. >>> >>> THE MORAL OF THE STORY: >>> FreeSWITCH is a great piece of software that has enabled new technologies >>> and business models. The design has allowed (and the core team has >>> nurtured) a vibrant and exciting community that has made the software even >>> better. Every day we go to work excited to push the boundaries of what can >>> be done with telephony technology and are confident this is the platform of >>> the future. >>> >>> Thank you all. >>> >>> >>> Sincerely, >>> >>> Du Jinfang (Seven) - Technical Operations/VoIP Manager >>> Jonathan Palley - CTO >>> Idapted Ltd. >>> >>> _______________________________________________ >>> FreeSWITCH-users mailing list >>> [email protected] >>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users >>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users >>> http://www.freeswitch.org >>> >>> >> >> _______________________________________________ >> FreeSWITCH-users mailing list >> [email protected] >> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users >> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users >> http://www.freeswitch.org >> >> >
_______________________________________________ FreeSWITCH-users mailing list [email protected] http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
