Very cool, and yes, FreeSWITCH does rock =D Both the software and the community ;)
2009/8/4 João Mesquita <[email protected]> > If this is good for me to hear, I would imagine to the core team. > > Despite of this not being a group support meeting, I have to say that: > Thank you for sharing, Seven. > > jmesquita > > On Tue, Aug 4, 2009 at 4:17 AM, Seven Du <[email protected]> wrote: > >> Hello All - In the spirit of ClueCon (which we are missing this year, >> but hopefully not next), we wanted to document our "FreeSWITCH Story". >> We've posted it to the wiki( >> http://wiki.freeswitch.org/wiki/FreeSWITCH_Testimonial_on_Idapted.com) >> and it is copied below. >> >> Thank you all and enjoy a good conference! >> >> Seven Du (seven) >> Jonathan Palley (jpalley_idapted) >> Idapted Ltd. >> >> >> *How FreeSWITCH has created hundreds of job opportunities and changed >> lives. * >> >> We want to share our experience working with FreeSWITCH. FreeSWITCH has >> been a key enabler of our business. We hope this story can be a small way >> to say a very big THANK YOU ALL. >> >> "Changing lives" is an over-used cliche, but in this case, FreeSWITCH has >> really allowed us to do just that. >> >> What We Do: >> We are not a telephony business; we are an educational technology and >> service business. In Asia (China, in our case) students must pass English >> examinations to study or work abroad and gain new experiences. However, >> there is limited access to native English speakers and the access students >> can gain is typically very expensive. At the same time, in the U.S., there >> are many professionals looking for work-at-home opportunities - people who >> need jobs and would create great teachers. Through our technology and >> content we empower these people to be effective English teachers. Does it >> work? Yes. The majority of our students are getting test scores that many >> failed for years to get. Just hours ago one student called one of our sales >> agents crying with joy. And for our teachers, they are now working in an >> industry that was previously unavailable to those living in the U.S. >> http://www.idapted.com >> >> Why FreeSWITCH Enables This: >> FreeSWITCH has been a key enabler of our business. Recording calls, >> controlling routing, integrating with various web-based interfaces, enabling >> multiple endpoints - these are all key features of what we must do. Most >> importantly, setting up various servers and routes to mitigate cross-Pacific >> and country-specific network challenges is key. Doing what we are doing >> with commercial solutions would have made the business unworkable. >> >> Our Experiences with FreeSWITCH: >> We started using FreeSWITCH as our VoIP Platform in April 2008, after >> receiving unsatisfactory results with other open source solutions. It took >> one day of reading through the FreeSWITCH source code to know, "this is it. >> This is the VoIP platform we build our business on". It took a few days of >> working with the extremely competent and focused community to re-affirm this >> commitment. >> >> Our Setup: >> Our teachers use a custom software that integrates a VoIP client with our >> web based platform. Students connect to our teachers "on-demand". Simply >> put, on a web-based comet interface the student enters a phone number (or a >> skype name or a gtalk account) and our platform bridges the best available >> trainer and the student. At the same time a web-based interface is being >> updated. >> >> The challenge for us is the connection between teachers and students over >> a cross-continent network. For example, we experienced problems earlier this >> year when a Asis-Pacific communication fiber broken... So, we've learned to >> setup multi servers in multiple datacenters for redundancy. >> >> We run multi instances of FreeSWITCH so we can always use the cutting edge >> and mitigate the effects of bugs. A main, "stable" FreeSWITCH(FS) instance >> connect to other FreeSWITCHes - Fs-skype only loads mod_skypiax and FS-gtalk >> only loads mod_dingaling. Here is one beauty of FS: We just had to create >> different conf dirs (/usr/local/freeswitch, /usr/local/skype, >> /usr/local/gtalk etc). This allows us to run the same code base over >> different configurations, and call skype and gtalk accounts just like a >> normal PSTN gateway (sofia/gateway/pstn/.... or sofia/gateway/skype/.... or >> sofia/gateway/gtalk/.... ). More important, if one FS (say FS-skype) behaves >> abnormally or crashes, we can easily change to another FS-skype server (we >> run other servers located in various places in China and HK for >> redundancy). >> >> FS --| >> |---PSTN gateways >> |--- FS-skype >> |--- FS-gtalk >> |--- FS-skype2 >> |--- more ... >> >> >> >> COMMUNITY: >> >> The community's commitment cannot be undervalued. The insightful, modular >> design of FreeSWITCH allows anyone to contribute, whereever their skills >> lie. It also allows us to easily make modifications to the underlying code >> to suit our specific use-cases We want to highlight a few key people and >> modules in the FS ecosystem: >> >> mod_sofia: SIP is how we connect to our PSTN gateways and to our teachers >> clients. PSTN is zero-conf for the user and mitigates troubles with the end >> users network/microphone, etc (which is significant with our user base). >> However, cheap providers fail randomly and FreeSWITCH's ability to control >> routing, use multiple endpoints all while clearly seeing what is going on is >> key. >> Most importantly, anthm and the core team have been super helpful in >> getting SIP to work with us. Back in the pre 1.0 days anthm made >> significant changes to mod-sofia to enable clients behind nats without STUN. >> Its important to point out that he didn't just make the changes -he forced >> us to really make a compelling case as to why the changes were important for >> FreeSWITCH. This is a good thing. >> >> skype (mod_skypiax): Due to the facts that users prefer skype, we >> configured skypiax. It was unstable at the beginning and that's one of the >> reason we started running that separate FS instance. To be fair, it has >> caused a lot of trouble - but we know this, its new software that takes a >> big risk and implements a complex hack. What is important is that the >> author of skypiax(Giovanni Maruzzelli) has been a huge help. He's been very >> active fixing bugs and logging in to our box to help trouble shoot. We owe >> him a *big* thanks. >> >> To make Skypiax more useful, we also created some patches including the >> ANY and RR interfaces for sequential and round robin line hunting, some bug >> fixes and other features like continue-load-on-fail and auto-skype-user >> which haven't been merged into trunk yet. Thanks a community that gives us a >> platform where we can all benefit and contribute. >> >> erlang (mod_erlang_events): Another key enabler of the next release of our >> system is the erlang interface. We have a complex realtime queue routing >> system has it handles input not just from freeswitch, but numerous other web >> interfaces and sockets. Erlang was the perfect technology to implement this >> in and luckily an Erlang module for FreeSWITCH was already written. >> Beautiful. >> >> THE MORAL OF THE STORY: >> FreeSWITCH is a great piece of software that has enabled new technologies >> and business models. The design has allowed (and the core team has >> nurtured) a vibrant and exciting community that has made the software even >> better. Every day we go to work excited to push the boundaries of what can >> be done with telephony technology and are confident this is the platform of >> the future. >> >> Thank you all. >> >> >> Sincerely, >> >> Du Jinfang (Seven) - Technical Operations/VoIP Manager >> Jonathan Palley - CTO >> Idapted Ltd. >> >> _______________________________________________ >> FreeSWITCH-users mailing list >> [email protected] >> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users >> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users >> http://www.freeswitch.org >> >> > > _______________________________________________ > FreeSWITCH-users mailing list > [email protected] > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > >
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