On Wed, 5 Apr 2000, jon * wrote:
> on 4/5/00 2:43 AM, Kent Nguyen <[EMAIL PROTECTED]> wrote:
>
> > Okie guys ... real time chat support for FreeTrade is available. My nick
> > is "kent" room is "FreeTrade". Drop by and say hi to me while I'm working
> > :)
> >
> > http://www.gnuyen.com/index.php3?SCREEN=newyen/support4.html
> >
> > kent
>
> You need a better chat applet...
>
> Exception occurred during event dispatching:
> java.lang.NullPointerException
> at com.lyrisoft.chat.client.gui.ChatGUI.generalMessage(ChatGUI.java:179)
> at com.lyrisoft.chat.client.Client.generalMessage(Client.java:190)
> at
> com.lyrisoft.chat.server.local.ChatServerLocal.signOn(ChatServerLocal.java:8
> 3)
> at com.lyrisoft.chat.client.Client.loginEvent(Client.java:106)
> at
> com.lyrisoft.chat.client.gui.awt102.LoginPanel.action(LoginPanel.java:42)
> at java.awt.Component.handleEvent(Compiled Code)
> at java.awt.Component.postEvent(Compiled Code)
> at java.awt.Component.postEvent(Compiled Code)
> at java.awt.Component.dispatchEventImpl(Compiled Code)
> at java.awt.Component.dispatchEvent(Compiled Code)
> at java.awt.EventDispatchThread.run(EventDispatchThread.java)
The blackdown jvm didn't work too well. I got the Sun JVM, it's much
better and it kept its stability. Thanks for the info.
>
> Also, is this support free? what are the hours? should we advertise on the
> working-dogs.com site that there is now live support for FreeTrade?
Not yet, until I fix it up.
>
> When you do this stuff, you need to think it through a bit further. If
> someone goes into your chat room and no one is there, then that gives people
> a bad impression of what the term "support" is because they will feel like
> they are being hoaxed into something.
The chat is up. Not that it's not. Though it may not be working
"properly as expected" but it's up. We did get it to work. Perfection is
not to be expected. We will improve. It's no hoax.
>
> In reality, you should probably keep "support" on this mailing list instead
> of in a chat room. The reason is that everything on this list is archived
> and searchable and the stuff in the chat room isn't. It also prevents the
> authors of the products from having to rely on 3rd party people giving out
> potentially wrong information. It is much better to get the answers from the
> horses mouths (and Leon and JJ have been excellent in staying on top of
> answering questions for people very quickly). That is one of the benefits of
> OS...you get access to the developers directly instead of having to go
> through support droids.
I think Leon and jj have done a great job. Though having more exposure is
better.
I don't like people calling my company "support droids".
>
> BTW, how many of your $999 boxes have you sold yet?
We are a private company.
>
> -jon
>
> --
> Scarab -
> Java Servlet Based - Open Source
> Bug/Issue Tracking System
> <http://scarab.tigris.org/>
>
>
>
>
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>
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